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Fibre internet outage

RewindJack
Hooked
Posts: 8
Registered: ‎08-04-2020

Fibre internet outage

so today we was using the Internet no issues. Today the Internet has gone down and its just flashing orange. Looking on the admin page is showing 2nd march for the date and no line status. Can someone help please this is important
Ps the router got pushed to some new firmware 4.7.5.1.83.8.259 can someone reply ASAP
3 REPLIES 3
wakeman
Aspiring Pro
Posts: 264
Thanks: 58
Fixes: 3
Registered: ‎20-04-2020

Re: Fibre internet outage

@RewindJack 

Silly question I know but have you restarted the router?

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 357
Fixes: 117
Registered: ‎26-03-2018

Re: Fibre internet outage

Hi @RewindJack,

 

I'm sorry that your connection is down and for any inconvenience that this is causing. I've tested your line but the test isn't picking up the cause of this from here:

 

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXXX
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 6.5 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 706.8
Upstream Rate Assessment Low
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2020-05-08T14:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 39.9 Mbps 39.9 Mbps 39.9 Mbps
Up Stream Line Rate 6.6 Mbps 7.0 Mbps 6.8 Mbps
Up Time 0.0 Sec 900.0 Sec 888.4 Sec
Retrains 0.0 88.0 0.4
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2020-05-21T12:45:44Z 2020-05-21T13:00:44Z
Ingress Code Violation 1 3
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

I'd recommend that you first try restarting your router, as @wakeman has suggested. If you are still unable to get online after the reset, please run through our troubleshooting guides here and let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
RewindJack
Hooked
Posts: 8
Registered: ‎08-04-2020

Re: Fibre internet outage

Edited... its just kicked back into life.. i don't know what it was but its all good thank uou for the help guys