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Fibre installed today but same speeds

prbealey
Newbie
Posts: 1
Registered: ‎11-11-2014

Fibre installed today but same speeds

Hi could someone please look at my profile to see if it has been updated as I am still getting the same speeds as adsl.
Thanks
Paul
3 REPLIES 3
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Fibre installed today but same speeds

Hi Paul,
It looks as though my colleague updated the profile for you when you spoke to him last night. Please let us know if there are any further questions we can help with.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
tonycollinet
Grafter
Posts: 1,140
Thanks: 5
Registered: ‎14-08-2007

Re: Fibre installed today but same speeds

Will he also need to restart his router?
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Fibre installed today but same speeds

That was sorted last night too.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.