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Fibre installed last Wednesday - still 10mbps download

fourtracker80
Grafter
Posts: 37
Thanks: 1
Registered: 01-11-2013

Fibre installed last Wednesday - still 10mbps download

Is that to be expected? Upload is nearer 18 and has been since the install was completed
Cheers
Mark
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 1,897
Thanks: 12
Fixes: 2
Registered: 24-07-2014

Re: Fibre installed last Wednesday - still 10mbps download

It won't if your account isn't updated - which I is what the problem is. I'm just trying to get this sorted now.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 1,897
Thanks: 12
Fixes: 2
Registered: 24-07-2014

Re: Fibre installed last Wednesday - still 10mbps download

Please disconnect from the internet, reboot and you should have glorious fibre speeds.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
fourtracker80
Grafter
Posts: 37
Thanks: 1
Registered: 01-11-2013

Re: Fibre installed last Wednesday - still 10mbps download

Thanks Tony, seems to be hovering between 25-35 which is certainly a big improvement
Mark