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Fibre installed last Wednesday - still 10mbps download

fourtracker80
Grafter
Posts: 37
Thanks: 1
Registered: 01-11-2013

Fibre installed last Wednesday - still 10mbps download

Is that to be expected? Upload is nearer 18 and has been since the install was completed
Cheers
Mark
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Fibre installed last Wednesday - still 10mbps download

It won't if your account isn't updated - which I is what the problem is. I'm just trying to get this sorted now.
 Tony
 Plusnet Support
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Fibre installed last Wednesday - still 10mbps download

Please disconnect from the internet, reboot and you should have glorious fibre speeds.
 Tony
 Plusnet Support
fourtracker80
Grafter
Posts: 37
Thanks: 1
Registered: 01-11-2013

Re: Fibre installed last Wednesday - still 10mbps download

Thanks Tony, seems to be hovering between 25-35 which is certainly a big improvement
Mark