Fibre installed - Speed profile nudge

[#1]

What results do you get on the link below? Make sure to click further diagnostics then enter your telephone number.
http://speedtest.btwholesale.com

[#2]

i took a screen grab of it.
1. Best Effort Test:  -provides background information.
Download Speed
1.15 Mbps

0 Mbps 77.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.15 Mbps
For your connection, the acceptable range of speedsis 60 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
5.37 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 5.37Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

[#3]

Just woke up and checked speed

surely there cannot be congestion on my litttle village's exchange

[#4]

just back from work and this is what i am getting

[#5]

When the test fails again can you go through the additional steps?

[#6]

So
Done the BTW test again, this time going all the way to the tap 3 test.
this is my results

FAQ
Results Image not loaded

1. Best Effort Test:  -provides background information.
Download Speed
2.23 Mbps

0 Mbps 77.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.23 Mbps
For your connection, the acceptable range of speedsis 60 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
2.17 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 2.17Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Your service was found to be performing poorly.
Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.

[#7]

All tests run from one computer connected via ethernet cable to BT Modem (no other active connections.)
Logged in as username given
No AV running during tests.
BT Wholesale test taken at 22:00 on 22/07/15
===================================
Download speedachieved during the test was - 1.39 Mbps
For your connection, the acceptable range of speedsis 35.27 Mbps-44.09 Mbps .
Additional Information:
IP Profile for your line is - 44.09 Mbps
Upload speed achieved during the test was - 1.21Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Speedtest.net results taken at 23:00 on 22/07/15
=====================================
http://www.speedtest.net/my-result/4524478305
BT Wholesale test taken at 23:32 on 22/07/15
===================================
Download speedachieved during the test was - 1.58 Mbps
For your connection, the acceptable range of speedsis 35.27 Mbps-44.09 Mbps .
Additional Information:
IP Profile for your line is - 44.09 Mbps
Upload speed achieved during the test was - 4.09Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Speedtest.net results taken at 00:02 on 23/07/15
=====================================
http://www.speedtest.net/my-result/4524575747
These results are abysmal. Please do something about it.
This really isn't doing me proud.
ps. I live in same village as Deejayburnout.
And why does it locate us in London, when we are in Scotland - using www.speedtest.net ?

[#8]

This mornings speed tests


FAQ
Results Image not loaded

1. Best Effort Test:  -provides background information.
Download Speed
71.33 Mbps

0 Mbps 77.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 71.33 Mbps
For your connection, the acceptable range of speedsis 60 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
14.29 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 14.29Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
could Andy and i have the same problem as we are both served by the same cabinet. We are suffering from congestion at peak times. ????

[#9]

Been contacted by PN who want to send an engineer out to check out my fault.
Not really sure what he will do as everything is fine at non peak times, that says to me my setup is fine as well as my line.
I personally think the issue is with the exchange / cabinet as i am not the only one in my area with the same issue. Andy Wallace has the exact same issue.

[#10]

Same issues keep happening with speeds at peak times.
Even changing gateways doesn't make a difference.

[#11]

Ah, a word of advice on the BTw test. Run it again and do the Tap3 test when you get as bad a result as you clearly did on the 23rd. Thereafter do not run it again, it will remain on the server which Plusnet can see. If you run it again when things are good, that's the only result Plusnet will see and some "smart" CSC agent will say nothing is wrong!
After the bad result, use other speedtesters for your checks, eg. TBB Speedtest, www.speedtest.net etc.

[#12]

Quote from: andywallace1

And why does it locate us in London, when we are in Scotland - using www.speedtest.net ?

This is because Plusnet's Gateways are in London. When testing you should pick a server close to London or let speedtest.net do it for you.