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Fibre installed - Speed profile nudge

sp1ke
Grafter
Posts: 70
Thanks: 2
Registered: 21-03-2013

Fibre installed - Speed profile nudge

Dear PN,
Just had fibre installed, provisioned on the 80 / 20 package.
Please could my speed profile be adjusted accordingly?
Engineer was prompt and efficient  Smiley
Thank you
26 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,254
Thanks: 887
Fixes: 181
Registered: 25-03-2015

Re: Fibre installed - Speed profile nudge

Hi sp1ke,
Looks like the order hasn't closed off yet so this is probably why the profile hadn't bumped up yet.
I've manually changed this for you so hopefully you should see the increased speeds now.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
sp1ke
Grafter
Posts: 70
Thanks: 2
Registered: 21-03-2013

Re: Fibre installed - Speed profile nudge

Thank you Harry that's done the trick.
Would just like to say the whole migration process from ADSL to VDSL was faultless.
Thank you.
deejayburnout
Grafter
Posts: 150
Registered: 05-04-2014

Re: Fibre installed - Speed profile nudge

Sorry for posting on your thread sp1ke,
i too have just had fibre installed but my speeds are still below 80/20. currently at 26/1.8. I contacted plusnet earlier to have my profile line speed changed from 7.1 to 78 but speed jump as not fully reflected that.
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Fibre installed - Speed profile nudge

@deejayburnout
Unfortunately the agent who placed the order chose the wrong speeds. I've placed a order to sort this which will complete Monday.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
deejayburnout
Grafter
Posts: 150
Registered: 05-04-2014

Re: Fibre installed - Speed profile nudge

thanks for sorting that. I was expecting it to start at 80/20 then over the next 10 days, adjust itself accordingly.
Shall i need to turn off my router and fiber box when i get home?
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Fibre installed - Speed profile nudge

Nope it's all automatic in theory so you shouldn't have to do anything.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
deejayburnout
Grafter
Posts: 150
Registered: 05-04-2014

Re: Fibre installed - Speed profile nudge

Thanks for that. Just got home and speeds are slightly higher on download but upload is still less than 2mb
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Fibre installed - Speed profile nudge

It won't be sorted till Monday I'm afraid but you'll notice a huge improvement then.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
deejayburnout
Grafter
Posts: 150
Registered: 05-04-2014

Re: Fibre installed - Speed profile nudge

Just checked and now working fine
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Fibre installed - Speed profile nudge

That's a lot better.
Glad to see it's fully working now.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
deejayburnout
Grafter
Posts: 150
Registered: 05-04-2014

Re: Fibre installed - Speed profile nudge

Bit of an update.
Was fast, now this.

ReallyHuh
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Fibre installed - Speed profile nudge

The profiles still correct so not sure why that's happened.
Was that over wired or wireless?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
deejayburnout
Grafter
Posts: 150
Registered: 05-04-2014

Re: Fibre installed - Speed profile nudge

This was a wired connection.
Seems to be fine in the morning but as the day goes on it gets worse. Been the same for a few days
deejayburnout
Grafter
Posts: 150
Registered: 05-04-2014

Re: Fibre installed - Speed profile nudge

just got home and done a speedtest

done again on the same server as previous tests

This is a bit of a joke.