Fibre installation failure!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre installation failure!
Fibre installation failure!
16-11-2015 7:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As Plusnet contacted my own provider - the dreaded TalkTalk - to inform them that I would be leaving them on 6th November, TalkTalk have disconnected my internet. I'm now having to use a BT fon wifi voucher in order to access the internet which is really expensive! I need to know when an engineer is coming out to see me. Can someone at Plusnet PLEASE hurry up and get back to me regarding this. I should have stayed with TalkTalk!
Re: Fibre installation failure!
17-11-2015 8:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, the wait is excessive!, but it's a Freephone number 0800 432 0200 so you are not paying for the call.
Quote I rang the helpline but there is an hours' wait to speak to someone and I'm not prepared to pay for such a lengthy call.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Fibre installation failure!
17-11-2015 9:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm changing electricity supplier on Wednesday, if the service is anything like this I'll be sitting in the dark in my overcoat!
Re: Fibre installation failure!
17-11-2015 10:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre installation failure!
17-11-2015 11:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre installation failure!
17-11-2015 12:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you.
Re: Fibre installation failure!
17-11-2015 5:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have now cancelled my direct debit with plusnet and will attempt to get my set-up fee returned. I'll hold onto the router until I do ha!
Re: Fibre installation failure!
18-11-2015 2:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
"As per our conversation I have been in touch with our suppliers.
I have been informed that your fibre order has a cancellation order pending against it due to a previous issue with your matching phone order.
Once this has cancelled 18/11/15 we can reprovide your order as a self install fibre order and get this completed by 20/11/15"
I've no idea why the fibre order was cancelled or what the previous issue with the phone order was, as the new phone was active Monday lunchtime.
It looks like I'll be without broadband for at least 4 days, If I'd known I wouldn't have bothered changing.
Just had an update
"Broadband cancellation still pending, unable to replace order. This should cancel when full 24 hours has elapsed.
This Question is now on hold until Wednesday 18th November at 8:00pm."
Will be off longer now I suppose, absolute nightmare, my sister was also switching to Plusnet this month & has just cancelled due to my experience. I'd cancel, but worry it would be even longer.
Re: Fibre installation failure!
19-11-2015 10:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre installation failure!
19-11-2015 10:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre installation failure!
19-11-2015 4:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre installation failure!
19-11-2015 5:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre installation failure!