Fibre install slower speed
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Fibre install slower speed
23-05-2017 8:07 AM - edited 23-05-2017 8:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just got the email telling me my line has been upgraded to fibre. I'm sure the slow speed is some sort of speed learning process that the system has to perform. Is there anything that can be done to speed this up I don't want to wait the 3 days to test the speed, partly because I will be away by the. S
Fixed! Go to the fix.
Re: Fibre install slower speed
23-05-2017 10:42 AM - edited 23-05-2017 10:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Are you getting the same speeds as your ADSL service? You probably haven't been upgraded yet, your account may have been changed to a fibre service but the work to connect you to the fibre cabinet may not have been done. There is no learning or speeding up with FTTC you should get full speed straight away, sometimes PlusNet need to be reminded to correct their line profile which doesn't always update automatically. Don't want to worry you but my fibre upgrade took another 14 weeks after I received the e-mail, but there was a unusual problem with the fibre at the exchange!
Re: Fibre install slower speed
23-05-2017 10:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @strider,
Initially looking at this, the slower speeds may have just been because your connection hadn't dropped following the order completion when you made this post.
However looking further in to this, a potential fault is being found when testing your connection. Unfortunately the suspected fault being flagged up is against the phone line and it's advising to report this to the phone provider
Are you experiencing any problems with your phone line at all? (No dial tone, noise etc.)
Re: Fibre install slower speed
23-05-2017 6:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks again S
Re: Fibre install slower speed
23-05-2017 6:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre install slower speed
29-05-2017 10:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
BT engineers have managed to get the phone working again.
I'm not at home at the moment but reports tell me that I am getting:
Downlaod 7.66 Mbps
Upload 1.83 Mbps
With the increased upload speed it looks like the upgrade has been done but I am still getting the same download speed I used to get before the upgrade. S
PS - @Gandalf, any sign of those hobbits? ^^
29-05-2017 1:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us, Strider.
Sorry to hear you're still getting slow speeds. Everything checks out over here...
Sync Status | In Sync |
Downstream Speed | 38.3 Mbps |
Upstream Speed | 2.0 Mbps |
Voice Line Test Result | Pass |
Looking into this a bit deeper, your profile changed in the evening of the 25th to 38 Mb/s but your connection hadn't dropped since. I've just performed a session kill now. Once you're home, you should be experiencing fibre speeds.
@strider wrote:
PS - @Gandalf, any sign of those hobbits? ^^
The Halflings will be found in due course.
Re: Fibre install slower speed
29-05-2017 2:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for all the input. The home team have reported:
Download: 35.52Mbps
Upload: 1.52Mbps
Looking forward to giving it a go when I get back.
Thanks again. S
Re: Fibre install slower speed
29-05-2017 5:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Fibre install slower speed