Fibre install not turned up twice
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Fibre install not turned up twice
03-11-2015 2:44 PM
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Already considering cancelling.
Re: Fibre install not turned up twice
03-11-2015 4:59 PM
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NOT impressed with the service so far (or lack of service).
May cancel the upgrade and stick with my current provider and normal broadband.
Re: Fibre install not turned up twice
03-11-2015 6:46 PM
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Re: Fibre install not turned up twice
04-11-2015 2:04 PM
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I'm sorry to see you have both cancelled and I wish you the best of luck with your new providers.
We will ensure to take on this feedback for future. Thanks.
Re: Fibre install not turned up twice
04-11-2015 2:21 PM
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Re: Fibre install not turned up twice
04-11-2015 2:46 PM
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Re: Fibre install not turned up twice
04-11-2015 3:18 PM
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Quote from: Terranova667 @martyng Who ever told you that engineers are no longer coming out is lying through their backside, it is happening but not until sometime next year until then a Engineer visit is still a requirement
Engineer installs will still go ahead from next year. Openreach are withdrawing new supply of their modem from 31 March 2016, but they will continue to do managed installs of customer/ISP supplied modems (it's good money for them!).
Re: Fibre install not turned up twice
04-11-2015 3:56 PM
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I'm looking in to this now. It doesn't seem as simple as an engineer didn't turn up, or a router and modem weren't ordered. I think there's something more fundamentally wrong here, leave it with me and I'll post back shortly.
Re: Fibre install not turned up twice
04-11-2015 4:06 PM
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Re: Fibre install not turned up twice
04-11-2015 4:30 PM
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I've moved your support ticket to myself, and have placed the order. I'll get the modem and router both dispatched asap. The P&P fee is for the router, not the modem, however I'm refunding this now anyway. Once we've got you connected on Fibre I'll also sort out a goodwill gesture for the errors.
Sorry for the issues, I've got this in hand and will update your ticket asap.
Re: Fibre install not turned up twice
04-11-2015 4:47 PM
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Re: Fibre install not turned up twice
04-11-2015 4:53 PM
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The order has been accepted, I need to wait for it to go to the next stage before I can let you know any date for it though, I'll be back tomorrow and will check it then.
Re: Fibre install not turned up twice
04-11-2015 5:15 PM
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Re: Fibre install not turned up twice
06-11-2015 6:02 PM
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Re: Fibre install not turned up twice
07-11-2015 4:04 AM
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Much improved speed from Talktalk's service but that does not alter the fact I was fed duff info.
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