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Fibre install day one... perfect speed - day two... adsl speed!

FIXED
coolyazz1
Dabbler
Posts: 10
Thanks: 1
Registered: 15-04-2017

Fibre install day one... perfect speed - day two... adsl speed!

Hi there

 

I had my ADSL line upgraded to the top fibre package yesterday with perfect speeds. Before I was getting 10mbps down, after the upgrade I got 69-70mbps down... brilliant!

However, just over 30 mins ago my internet cut out. So I restarted the router and I am now getting 13mbps down. That is one hell of a drop!

I ran the BT test and I have supplied the router stats as attached.

Hope you can help... I don't want to restart my router too many times unless I have to.

 

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,530
Thanks: 518
Fixes: 196
Registered: 01-01-2012

Re: Fibre install day one... perfect speed - day two... adsl speed!

Fix

It looks like the profile on our end updated to your old ADSL speeds.

I've changed it to the correct one and dropped your connection so it should be higher.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
coolyazz1
Dabbler
Posts: 10
Thanks: 1
Registered: 15-04-2017

Re: Fibre install day one... perfect speed - day two... adsl speed!

Thanks!  I'll check when I get home from work.