Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Fibre has been down all day and still no resolution!
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre has been down all day and still no resol...
Fibre has been down all day and still no resolution!
18-12-2015 3:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I started seeing a BT Wholesale page first thing this morning when trying to access any website. I've had a conversation with the Twitter team who said they can see that my connection is regularly dropping (more like permanently dead) and was told to log it on faults.plus.net however I've done this before and found it takes over 48 hours for anyone even to respond.
Please can someone look into this as a matter of urgency, we're approaching 12 hours downtime soon and heading into the weekend with no internet connection.
Thank you
I started seeing a BT Wholesale page first thing this morning when trying to access any website. I've had a conversation with the Twitter team who said they can see that my connection is regularly dropping (more like permanently dead) and was told to log it on faults.plus.net however I've done this before and found it takes over 48 hours for anyone even to respond.
Please can someone look into this as a matter of urgency, we're approaching 12 hours downtime soon and heading into the weekend with no internet connection.
Thank you
Message 1 of 4
(740 Views)
3 REPLIES 3
Re: Fibre has been down all day and still no resolution!
18-12-2015 3:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your router is connecting with 'admin' as the username instead of yourusername@plusdsl.net .
If you change that you should get on-line.
Alternatively a reset of the router using the pinhole on the back should sort it.
If you change that you should get on-line.
Alternatively a reset of the router using the pinhole on the back should sort it.
Message 2 of 4
(459 Views)
Re: Fibre has been down all day and still no resolution!
18-12-2015 4:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Brilliant, thanks Matt, if only the Twitter team had said that! I wonder how that happened?? Will check now.
Message 3 of 4
(459 Views)
Re: Fibre has been down all day and still no resolution!
18-12-2015 4:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 4 of 4
(459 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre has been down all day and still no resol...