Fibre fitted yesterday please help
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- Fibre fitted yesterday please help
Fibre fitted yesterday please help
23-01-2015 9:42 AM
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Mike.
Re: Fibre fitted yesterday please help
23-01-2015 9:57 AM
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Re: Fibre fitted yesterday please help
23-01-2015 10:12 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Fibre fitted yesterday please help
23-01-2015 1:22 PM
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Mike...
Sorry wife just said she thinks it only said fast fibre on the van and not Openreach so I am not sure now.
Re: Fibre fitted yesterday please help
23-01-2015 1:37 PM
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We're going to have to look at getting a Openreach engineer out as I suspect it was a contractor and they haven't done something quite right.
At this moment in time we have availability for tomorrow with AM (8AM while 1PM and PM (1PM while 6PM).
Failing that we have from next Monday to Saturday. If you can let me know when your available and I'll get it booked for you.
Re: Fibre fitted yesterday please help
23-01-2015 1:48 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Fibre fitted yesterday please help
23-01-2015 2:01 PM
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Mike..
PS. superb customer service thanks, nice to know I chose the right new supplier.
Re: Fibre fitted yesterday please help
23-01-2015 2:03 PM
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Re: Fibre fitted yesterday please help
23-01-2015 2:44 PM
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Cheers
Mike..
Re: Fibre fitted yesterday please help
25-01-2015 10:53 PM
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Cheers
Mike. (smithcomputers)
Re: Fibre fitted yesterday please help
26-01-2015 8:13 AM
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Re: Fibre fitted yesterday please help
26-01-2015 11:24 AM
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If we do make the change, we'll need you to comment on the fault ticket (faults.plus.net) or give us a quick ring so we can go through authentication checks.
Re: Fibre fitted yesterday please help
26-01-2015 11:56 AM
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That's assuming that this ( https://goo.gl/maps/E6VvF ) is cab 3.
If those locations are right, then the achieved speed seems to be more likely than the estimated one.
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Re: Fibre fitted yesterday please help
26-01-2015 12:41 PM
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@WWWombat You are quite correct the new cab is fairly close to the one you have posted but unfortunately when we first did the check it did not give the cab number so I had no idea where the nearest cab was as I was on Full MPF with another supplier so the cab number did not show up until I was connected to fibre. The distance by road as measured this morning in the car is 1.4m so you are very close. Thanks for your help and interest it is much appreciated, I have had nothing but support and help from the plusnet staff and from this forum and for that I say thankyou.
Re: Fibre fitted yesterday please help
26-01-2015 2:43 PM
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Many thanks for your help.
Mike...
Update 27/01/2015 They are now going to send out another engineer as they can see a lot of errors? on the line and instability, not got an appointment as yet but updated fault ticket 98148550 with our availability of every afternoon 1pm to 6pm this week.
With a bit of luck it will be sorted one way or another soon
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