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Fibre fitted today. Quick question.

Craig206561
Dabbler
Posts: 12
Registered: ‎29-01-2015

Fibre fitted today. Quick question.

Hi all.
Moved from adsl to fibre today. The chap on the phone said the speed would bounce around for 7-10days.
Mr BT tested the line with his PDA type device. It came back with a really high capacity 60mb+
The upload speed is through the roof but the download speed hasn't changed at all!
Is this normal?
19 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Fibre fitted today. Quick question.

Hi there.
Your profile hadn't updated on our end.
I've just done that now and if you log into the router and disconnect then reconnect you should see a increase.
Alternatively you can just reboot our router which has the same effect.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Craig206561
Dabbler
Posts: 12
Registered: ‎29-01-2015

Re: Fibre fitted today. Quick question.

No change?  Huh
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Fibre fitted today. Quick question.

Well that's weird.
Are you running the speedtests over a wired or wireless connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Craig206561
Dabbler
Posts: 12
Registered: ‎29-01-2015

Re: Fibre fitted today. Quick question.

Ipad. Shall I try the pc on a wired connection?
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Fibre fitted today. Quick question.

That's the next step yes.
Were you in the same room as the router too?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Craig206561
Dabbler
Posts: 12
Registered: ‎29-01-2015

Re: Fibre fitted today. Quick question.

Same with the pc attached to the router. 7.36mps
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Fibre fitted today. Quick question.

Try disconnecting/reconnecting (from the router admin page).
Craig206561
Dabbler
Posts: 12
Registered: ‎29-01-2015

Re: Fibre fitted today. Quick question.

Done that but will try again.
Craig206561
Dabbler
Posts: 12
Registered: ‎29-01-2015

Re: Fibre fitted today. Quick question.

Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Fibre fitted today. Quick question.

What is your Current Line Speed here https://portal.plus.net/my.html?action=data_transfer_speed ?
Craig206561
Dabbler
Posts: 12
Registered: ‎29-01-2015

Re: Fibre fitted today. Quick question.

66.2mb  Roll eyes
Craig206561
Dabbler
Posts: 12
Registered: ‎29-01-2015

Re: Fibre fitted today. Quick question.

Just upload to photo bucket and that was really quick!
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Fibre fitted today. Quick question.

Can you try this tester http://speedtest.btwholesale.com/ and post the results?
Craig206561
Dabbler
Posts: 12
Registered: ‎29-01-2015

Re: Fibre fitted today. Quick question.

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