I've had fibre installed since October. The BT speedtest shows the correct speeds but the internet is slower than the previous broadband connection, which was only 2.7 at its best.
I've called them many times to resolve this, having to wait on average half an hour before being put through. They've supposedly done all tests at their end, I've unplugged, unscrewed, got their better router, instead of the two that they left me with at installation, changed ethernet cables, etc etc ad nauseum, and since my last call, 2 days ago, the speeds have strangely dropped to .33 yesterday, and today the best was 12.
As Plusnet doesn't seem to be able to resolve this problem, I wondered if anyone here could possibly help? I've even moved my landline away from the router at their suggestion, which of course made no difference.
Any help greatly appreciated
