Fibre extra upgrade

[#1]

Continuing unchanged speed despite affirmation of upgrade.

[#2]

Hi @prw1960

Thanks for getting in touch and I am sorry your speeds haven't improved yet.

I can see my colleague looked into this yesterday and confirmed they had processed a change to your settings. You can view these details here

If you have any further questions feel free to get in touch.

- Warwick

[#3]

Speed and connection stability now worse than before I got "upgrade".  Wish I,d never bothered.

[#4]

Hi @prw1960

Just a quick update - I'm in the process of raising this to our suppliers for you now.

I'll track this throughout the rest of the day and keep you informed - it's likely it will go to an engineer one way or another.

Thanks

Dave

[#5]

Any progress details on this?

[#6]

Hi @prw1960

Thanks for your patience whilst I got a further update from our supplier. As predicted, they'd like to send an engineer to your premises (and the points inbetween yourself and the exchange) to resolve this. If you could update your fault ticket here with your availability and then give us a nudge, we'll get this booked in for you.

Best wishes

Dave

[#7]

Have updated

[#8]

Moderators Note.
Moved to Fibre from Broadband

[#9]

Hi @prw1960,

You've updated but not provided the information requested. I know you don't want someone to come internally because you don't view it will be worthwhile but we cannot request a purely external visit. That's not how BT Wholesale and Openreach work, I'm afraid. If a line test fails it will go to external, if it passes it goes to appointed visit. We know there's an issue, clearly, but the line test still passes meaning we have no option to book a site visit. Can you update the ticket again with your availability and we'll get it booked out for you.