Fibre extra upgrade
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Fibre extra upgrade
25-10-2018 8:05 AM
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Re: Fibre extra upgrade
25-10-2018 11:58 AM
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Hi @prw1960
Thanks for getting in touch and I am sorry your speeds haven't improved yet.
I can see my colleague looked into this yesterday and confirmed they had processed a change to your settings. You can view these details here
If you have any further questions feel free to get in touch.
- Warwick
Re: Fibre extra upgrade
29-10-2018 10:57 PM
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Speed and connection stability now worse than before I got "upgrade". Wish I,d never bothered.
Re: Fibre extra upgrade
30-10-2018 12:49 PM
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Hi @prw1960
Just a quick update - I'm in the process of raising this to our suppliers for you now.
I'll track this throughout the rest of the day and keep you informed - it's likely it will go to an engineer one way or another.
Thanks
Dave
Re: Fibre extra upgrade
30-10-2018 4:33 PM
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Any progress details on this?
Re: Fibre extra upgrade
30-10-2018 4:50 PM
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Hi @prw1960
Thanks for your patience whilst I got a further update from our supplier. As predicted, they'd like to send an engineer to your premises (and the points inbetween yourself and the exchange) to resolve this. If you could update your fault ticket here with your availability and then give us a nudge, we'll get this booked in for you.
Best wishes
Dave
Re: Fibre extra upgrade
31-10-2018 10:27 AM
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Have updated
Re: Fibre extra upgrade
31-10-2018 10:30 AM
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Moved to Fibre from Broadband
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Fibre extra upgrade
31-10-2018 4:53 PM
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Hi @prw1960,
You've updated but not provided the information requested. I know you don't want someone to come internally because you don't view it will be worthwhile but we cannot request a purely external visit. That's not how BT Wholesale and Openreach work, I'm afraid. If a line test fails it will go to external, if it passes it goes to appointed visit. We know there's an issue, clearly, but the line test still passes meaning we have no option to book a site visit. Can you update the ticket again with your availability and we'll get it booked out for you.
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