Fibre extra upgrade
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre extra upgrade
Fibre extra upgrade
27-12-2015 9:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre extra upgrade
27-12-2015 10:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Fibre extra upgrade
27-12-2015 7:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
1 .5 hours been stuck on phone waiting for customer services to be told to reset router while we check your line...... then.....i got cut off. I thought they might have the decency to return my call as some quality companies do, but no.
Put a ticket in online.
Thanks Plusnet for wasting my time and energy that should be spent with the kids. We'll do you proud. HA Thats a joke......
Re: Fibre extra upgrade
27-12-2015 7:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Also what was the estimated speeds you were expecting ? From here https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker
Re: Fibre extra upgrade
27-12-2015 7:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre extra upgrade
27-12-2015 7:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That does seem like the line or the profile on the account haven't been changed, I'm in tomorrow at 9 so I'll take a look and sort it out for you
Re: Fibre extra upgrade
27-12-2015 7:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre extra upgrade
27-12-2015 9:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: moonface Thanks, i have checked speeds on BT, 32 down + 1.8 up.
I wasn't looking for the speeds you were actually getting, it's the rest of the information that provides such as the IP profile.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Fibre extra upgrade
28-12-2015 8:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just checked on things and it seems that whilst the account our side was updated, the line wasn't upgraded with BT Wholesale, I've popped the order through now for you and It'll be as it should be from Wednesday, let me know if there are any issues
Re: Fibre extra upgrade
28-12-2015 9:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Fibre extra upgrade
28-12-2015 9:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre extra upgrade
28-12-2015 8:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre extra upgrade
30-12-2015 8:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
All is done now, might need to restart your router but otherwise should be getting your full speed
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre extra upgrade