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Fibre extra speed below expected.

Gavjbrown
Dabbler
Posts: 18
Thanks: 1
Registered: ‎07-09-2017

Fibre extra speed below expected.

Is there anything that can be done? Thanks

 

High-speed Broadband


Telephone number:
0177360xxxx
Phone exchange:
LEABROOKS
Estimated line speed:
80Mb (This may vary between 61Mb and 80Mb) - Checked on 2017-09-07 17:25:48
Current line speed:
48.8 Mb

 

image.pngimage.png

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Fibre extra speed below expected.

As far as testing is concerned, everything looks good with one small exception. However a "loop fault" has been found and could be caused by internal wiring which in turn may have lowered your sync speeds. Can you try plugging your router into the master socket? I'd like to see your sync speeds again at this point. Currently you're syncing at 50.5/13.1Mbps. 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Gavjbrown
Dabbler
Posts: 18
Thanks: 1
Registered: ‎07-09-2017

Re: Fibre extra speed below expected.

Hi, it's directly in to the master socket but I'll try with a shorter cable.

Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Fibre extra speed below expected.

When you say a shorter cable, I presume you mean a phone lead? Please also ensure no extensions etc are plugged in. If that's all done, and the sync rate is the same, please log a fault report at faults.plus.net.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Gavjbrown
Dabbler
Posts: 18
Thanks: 1
Registered: ‎07-09-2017

Re: Fibre extra speed below expected.

There's no extensions, just one phone plugged in and a lead straight in the back of the router. Although the router lead is about 10 metres.
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Fibre extra speed below expected.

OK, give us a shout when you've changed it and we'll run another line test for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Baldrick1
Aspiring Hero
Posts: 2,009
Thanks: 848
Fixes: 67
Registered: ‎30-06-2016

Re: Fibre extra speed below expected.

What cable are you using between the master socket and router. Do you have a microfilter or filtered faceplate? If micro filter is it plugged in at the master socket anf the phone plugged into the phone socket on the same filter?

Loop faults can be reported if you have any devices that get their power from the telephone line. I have had a call blocker trigger this problem.