Fibre extra speed below expected.

[#1]

Is there anything that can be done? Thanks

High-speed Broadband

Telephone number: 0177360xxxx Phone exchange: LEABROOKS Estimated line speed: 80Mb (This may vary between 61Mb and 80Mb) - Checked on 2017-09-07 17:25:48 Current line speed: 48.8 Mb

[#2]

As far as testing is concerned, everything looks good with one small exception. However a "loop fault" has been found and could be caused by internal wiring which in turn may have lowered your sync speeds. Can you try plugging your router into the master socket? I'd like to see your sync speeds again at this point. Currently you're syncing at 50.5/13.1Mbps. 

[#3]

Hi, it's directly in to the master socket but I'll try with a shorter cable.

Thanks

[#4]

When you say a shorter cable, I presume you mean a phone lead? Please also ensure no extensions etc are plugged in. If that's all done, and the sync rate is the same, please log a fault report at faults.plus.net.

[#5]

There's no extensions, just one phone plugged in and a lead straight in the back of the router. Although the router lead is about 10 metres.

[#6]

OK, give us a shout when you've changed it and we'll run another line test for you.

[#7]

What cable are you using between the master socket and router. Do you have a microfilter or filtered faceplate? If micro filter is it plugged in at the master socket anf the phone plugged into the phone socket on the same filter?

Loop faults can be reported if you have any devices that get their power from the telephone line. I have had a call blocker trigger this problem.