Fibre extra speed after phone fault
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Fibre extra speed after phone fault
02-08-2019 12:24 PM
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There was a problem with my phone line which was corrected by Openreach last Wednesday. But my broadband speed is now less than half of what it was - I’m getting a download speed of 9.35Mbps whereas it should be between 20 and 30 MBps. I’ve tried turning off the router, pressing the reset button and leaving it for 30 minutes but that has made no difference. Is there anything else which can be done or will the connection speed improve by itself over the next few days?
Re: Fibre extra speed after phone fault
02-08-2019 2:02 PM
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Re: Fibre extra speed after phone fault
02-08-2019 2:32 PM
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This is roughly the download speed I was getting before things went wrong last week.
Let me know what’s best to do now.
Re: Fibre extra speed after phone fault
02-08-2019 3:39 PM
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Hi @avanklav
That's more like it - that speed is within your DSL Checker estimates and also above your Minimum Guaranteed Speed of 19Mbps.
It looks like you are one of the rare cases where the faceplate of your master socket is causing the issue. You can purchase a new one of these ant most hardware / electrical stores for under a pound in most cases.
Kind Regards,
MoR
Re: Fibre extra speed after phone fault
02-08-2019 4:03 PM
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Ok, thanks I’ll try that. The Openreach engineer fitted a new front plate this week so that may well be the problem. I’ll let you know if it doesn’t solve things.
Re: Fibre extra speed after phone fault
05-08-2019 7:33 AM
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Re: Fibre extra speed after phone fault
05-08-2019 11:54 AM
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Hi @avanklav
I've reset your profile from this side - you're right that frequent disconnections can drive the speed down.
Could you please perform a speed test via a wired connection and let us know the outcome?
Best wishes
Dave
Re: Fibre extra speed after phone fault
05-08-2019 1:16 PM
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Thanks - That’s significantly better - it’s 20.24 download; 4.71 upload and ping 43.
Re: Fibre extra speed after phone fault
05-08-2019 3:31 PM
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Thanks for letting us know @avanklav
Give us a yell if we can ever be of more assistance.
All the best,
MoR
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