cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre extra slow download speed

FIXED
Highlighted
Newbie
Posts: 4
Thanks: 1
Registered: ‎15-01-2020

Fibre extra slow download speed

Our fibre connection has been seeming slow for a while now so I ran some checks today maxed out at 7mbps download.  Upload is fine at 15-19mbps.

 

I've tried wired and wireless connections.  Changed the cable and micro filter.  Also run a test through BTWholesale which confirmed the 7mbps speed.

 

Would anyone have any ideas?  Plusnet can you run any tests on the line please.

 

Many thanks

Rich

 

Tags (3)
6 REPLIES 6
Highlighted
Newbie
Posts: 4
Thanks: 1
Registered: ‎15-01-2020

Re: Fibre extra slow download speed

So I've tried the Plusnet modem and a TPLink modem with the same results.

 

Plusnet says the line is connected at 79.9mbps downsteam but I'm actually only getting a tenth of this is reality.

 

Screenshot 2020-01-16 at 10.21.36.pngScreenshot 2020-01-16 at 10.22.09.png

What else can I try?

 

Rich

Highlighted
Grafter
Posts: 31
Thanks: 16
Registered: ‎31-12-2019

Re: Fibre extra slow download speed

The first thing I see on the screenshot is you are testing on Wi-Fi and also it’s saying your ISP is BT and not Plusnet.
If you can do a hardwire test and see if that’s better,
Are you using Wi-Fi repeaters in your home?
Highlighted
Newbie
Posts: 4
Thanks: 1
Registered: ‎15-01-2020

Re: Fibre extra slow download speed

Thanks.  I've done a test using a network cable and also tried a couple of different modem routers.  Same results.

 

I guess it shows as BT on the speedtest as they own Plusnet?

 

Here's the hardwired test result through BT Wholesale pluged directly into the master socket....

bt wholesale.png

 

Cheers

Rich

 

Highlighted
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Fibre extra slow download speed

Fix

Hi there,

I've given things a tweak here for you. Can you try a disconnect/reconnect of the router and see what it's like then please?

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Highlighted
Newbie
Posts: 4
Thanks: 1
Registered: ‎15-01-2020

Re: Fibre extra slow download speed

Well, that's amazing.  Back up to full speed!  No idea how long it had been so slow.  We had just accepted that internet speeds are rubbish.

 

Many thanks, Rich

plusnet st 61.png

Many thanks

Rich

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 783
Thanks: 132
Fixes: 38
Registered: ‎24-04-2017

Re: Fibre extra slow download speed

That's great to hear Rich. By all means if you notice any problems with your connection moving forwards then please don't hesitate getting back to us as we're here happy to help.

 Ben Devine
 Plusnet Help Team