Fibre extra no quicker.

[#1]

 Thanks.  On the test socket for the time being. Slight speed increase +1meg. 

What router stats are you needing? I'm using the openreach modem and Asus 66 router. 

Thank you

[#2]

Hello.

I upgraded to Fibre Extra at the weekend and it was activated on 13 Nov. My speed has changed from an average 38mb in the past year or so to 37mb today!

Does it take a few days for the system to put the increased speed on perhaps or am I not getting something I have paid for?

[#3]

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@Miserable wrote:

What router stats are you needing? I'm using the openreach modem and Asus 66 router. 

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The more the better.

[#4]

I may sound thick saying this but I don't know what stats you require.  Sorry. 

[#5]

You mentioned Asus earlier, what do you see on the System log->DSL log tab?

[#6]

I think the data rate would be useful, though I wouldn't know how you'd get it from your router.

I'll be happy to retest your line tomorrow with your router plugged into the test socket.

[#7]

No DSL log I can see. 

[#8]

What's under the connections tab?

[#9]

The connections log is local connections to the router. 

[#10]

The OP has an Openreach modem, so won't be able to see DSL stats unless its unlocked.

[#11]

That's a dead end then.

[#12]

I like the Asus router but would a different modem be better than the openreach modem I have? 

[#13]

If your line is banded at 44Mbps changing the modem will have no effect, the banding needs to be removed but that is not easy. BT Openreach DLM is very reluctant to automatically remove it. An engineer can reset DLM after a fault has been fixed so you need to get PlusNet to arrange an engineer appointment as your speed is so far below your estimates. You should be getting  around 70Mbps or more.    

[#14]

My area looks to have been recently upgraded and my banding is also stuck so my current line speed is around 17mbit and upload of 2mbit. The order to move to fibre plus completed in the early hours of this morning but the profile is still stuck.

Did you get this sorted in the end? @Gandalf is hopefully taking a look at my issue today and I can see he's been active in this thread.

[#15]

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	42.1 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	495.4
Upstream Rate Assessment	Low
Downstream Rate Assessment	Low
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
Profile Name	0.128M-44M Downstream, Retransmission High - 0.128M-20M Upstream, Retransmission Low
Time Stamp	2017-11-10T17:00:00

I can see we're looking into booking another engineer visit to further investigate this.

Can you let us know if it goes ahead and how you get on?