cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre , evening and morning speeds only 1-2 meg down

FIXED
lxkid
Grafter
Posts: 42
Thanks: 1
Registered: 02-05-2013

Fibre , evening and morning speeds only 1-2 meg down

Hi, I wonder if a staff member or some helpful person can look at my account graph, these past few weeks my broadband speed have dropped to as low as 1 meg, last night I was unable to stream the football on my iPad which really frustrated me. 

Any help would be appriciated. 

Any questions I will try my best to answer .

8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,601
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: Fibre , evening and morning speeds only 1-2 meg down

Our tests aren't showing any obvious issues I'm afraid.

Is it possible for you to test a wired connection to see if that performs any better?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
lxkid
Grafter
Posts: 42
Thanks: 1
Registered: 02-05-2013

Re: Fibre , evening and morning speeds only 1-2 meg down

I shall do another one for you, also I opened up the router to have look and I was getting a lot of firewall icmp check which failed to reach its destination? I know around this time I was trying to stream bt sports on iPad but it just kept streaming for a few seconds then buffering for ages... Unwatchable .

Plusnet Help Team
Plusnet Help Team
Posts: 5,601
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: Fibre , evening and morning speeds only 1-2 meg down

Fix

Don't worry about the router logs that wouldn't cause this issue.

You might want to try going through the guide here if the ethernet connection works fine.

If you want to change the wireless channel there's a video below for your router that'll help.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
lxkid
Grafter
Posts: 42
Thanks: 1
Registered: 02-05-2013

Re: Fibre , evening and morning speeds only 1-2 meg down

Thank you, I'm just setting up the laptop then I will go from there.

lxkid
Grafter
Posts: 42
Thanks: 1
Registered: 02-05-2013

Re: Fibre , evening and morning speeds only 1-2 meg down

It's seems to be when wired, 3 tests done all above 70 down and 19 up.
I will try the channel change.
Plusnet Help Team
Plusnet Help Team
Posts: 5,601
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: Fibre , evening and morning speeds only 1-2 meg down

That definitely points towards the wireless being the issue.

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
lxkid
Grafter
Posts: 42
Thanks: 1
Registered: 02-05-2013

Re: Fibre , evening and morning speeds only 1-2 meg down

I manually changed the station, I started with 1 and it seems to working like it used to.
I will keep an eye on it , and report back.
Thank you very much for your help and info.
Regards al
Plusnet Help Team
Plusnet Help Team
Posts: 5,601
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: Fibre , evening and morning speeds only 1-2 meg down

Fantastic glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team