Fibre dropping out
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Fibre dropping out
11-01-2017 9:04 PM
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I am having a nightmare with my fibre connection. In the evening every night it starts dropping out every couple of mins. The blue light goes amber and red for approx 1 min then goes blue again. I haven't been able to watch Netflix or stream for a week.
I called Plusnet last night, waited 45 mins to be told it's because I am uploading. I told them that I wasn't and was told it was probably my sky box sending data to Sky which was the upload. Tonight I have disconnected sky and it's still doing to. All devices are off.
This is a nightmare cause we can't stream anything.
And to be told it's a fault their aware of but not much can be done is ridiculous.
Anybody else having this?
Re: Fibre dropping out
11-01-2017 9:20 PM
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Re: Fibre dropping out
11-01-2017 9:30 PM
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Re: Fibre dropping out
11-01-2017 9:42 PM
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I'm thinking if upload is a proble iPhone dosing iCloud photo uploads, phone backups etc.
I'm only on my phone so can't search easily, but few threads in here about ppp dropouts and where you can check in the hub one log files to see if it's happening.
Have a quick search here or someone else might be able to give the link, I'll check when I get home if I can later.
Re: Fibre dropping out
11-01-2017 10:04 PM
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Apparently Plusnet are piling staff and engineers into sorting it. Fingers crossed.
Re: Fibre dropping out
11-01-2017 11:04 PM
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Ah ok if its a known issue i guess not much we can do. Was that from the agents/web chat? Any workarounds for others?
Re: Fibre dropping out
12-01-2017 11:29 AM
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I was still losing connection tonight with nothing on in the house so no possible upload.
If there is no upload at all, this is not the issue being investigated. However something *was* uploading on your connection at the times your connection was dropping:
(Ignore the year at the top, this was for yesterday)
As you can see there was uploading between 7pm and 10pm, which matches the disconnections:
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