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Fibre drastic decrease in speed...

wiganfcfan07
Grafter
Posts: 35
Thanks: 2
Registered: 23-01-2014

Fibre drastic decrease in speed...

Yesterday was 60,000 down, 19,700 up. Today it says 33445 down, 9452 up. Has my profile changed?

 

Estimated line speed:79Mb (This may vary between 59.7Mb and 79.2Mb) - Checked on 2016-02-06 22:47:48

Current line speed:55.4 Mb

(Clicked on the link but it only shows an old date?)

12 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Fibre drastic decrease in speed...

Your connection has always been around the 55mb mark by the looks of it.

Are your reported speeds based off a speed test? If so, wired or wireless?

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
wiganfcfan07
Grafter
Posts: 35
Thanks: 2
Registered: 23-01-2014

Re: Fibre drastic decrease in speed...

Hi yes it was always around 55mb. But it always said 60k down and 19.7k up. Now in my router deault page it says down 33k and up 8.7k.

 

B0 Traffic Type PTM
B0 Line Rate - Upstream (Kbps) 8645
B0 Line Rate - Downstream (Kbps) 33318
B1 Traffic Type Inactive
B1 Line Rate - Upstream (Kbps) 0
B1 Line Rate - Downstream (Kbps)  
MattyC
Champion
Posts: 3,192
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Registered: 10-04-2014

Re: Fibre drastic decrease in speed...

Thanks,

 

I've just ran a test on your line and an unbalanced cable fault has been found (on the phone side of things). It's all raised to BT now with an ERT of 21/04/16 23:59:59.

 

Are you ok to test again on Friday?

 

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
wiganfcfan07
Grafter
Posts: 35
Thanks: 2
Registered: 23-01-2014

Re: Fibre drastic decrease in speed...

Ok thanks for your time.

wiganfcfan07
Grafter
Posts: 35
Thanks: 2
Registered: 23-01-2014

Re: Fibre drastic decrease in speed...

Also i have no dial tone with our landline. How am i connected to the internet?

wiganfcfan07
Grafter
Posts: 35
Thanks: 2
Registered: 23-01-2014

Re: Fibre drastic decrease in speed...

Ok it's Friday today and no change. Still no dial tone. Internet keeps dropping out and disconnecting atleast 5 times a day. If this isn't sorted soon i'm going to change isp.

 

B0 Traffic Type PTM
B0 Line Rate - Upstream (Kbps) 8498
B0 Line Rate - Downstream (Kbps) 33194
B1 Traffic Type Inactive
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
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Registered: 01-01-2012

Re: Fibre drastic decrease in speed...

I'm just running a few more tests for you.

[edit]

I've raised a new fault as our suppliers couldn't find a issue originally.

We should have further updates in the next 48 hours.

Sorry for any inconvenience caused,

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
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Registered: 15-06-2007

Re: Fibre drastic decrease in speed...

@wiganfcfan07

Broadband will work with only one wire of the pair whereas the phone part won't which may indicate a problem between you and the fibre cab

wiganfcfan07
Grafter
Posts: 35
Thanks: 2
Registered: 23-01-2014

Re: Fibre drastic decrease in speed...

Ok thanks for the info oldjim.

I forgot to mention on Tuesday morning before i had these issues there were around 6 superfibre vans pulling up drains ect around my area. This is when i got these issues. I dont know if they were installing more fibre or what they were doing but now i have no phone line, no stability and half speed....

wiganfcfan07
Grafter
Posts: 35
Thanks: 2
Registered: 23-01-2014

Re: Fibre drastic decrease in speed...

I have checked everything internally and i'm certain it is an external issue. Removed faceplate and connected phone to outside and still no dial tone.

They must of broke something or forgot to put something back on Tuesday, can you give me an update on how long this process will take to be fixed. Thanks.

wiganfcfan07
Grafter
Posts: 35
Thanks: 2
Registered: 23-01-2014

Re: Fibre drastic decrease in speed...

Getting worse everyday.

 

B0 Traffic Type PTM
B0 Line Rate - Upstream (Kbps) 6328
B0 Line Rate - Downstream (Kbps) 28584

 

Ping has trebled from 11ms to 35+ms. Still no dial tone. Will reply to ask for details on Monday.

wiganfcfan07
Grafter
Posts: 35
Thanks: 2
Registered: 23-01-2014

Re: Fibre drastic decrease in speed...

Its been 6 days now with no phone. Their are two elderly people living here that need a phone to make calls to the doctor. That is more important then correcting the internet issues right now.

 

So far it has been 6 days edit* Contacted chat, very helpful and they take the time to explain things. Will use that function from now.