cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre download speed sync at 10.5mb on 80mb line after move

FIXED
kilauea72
Hooked
Posts: 5
Registered: 02-04-2014

Fibre download speed sync at 10.5mb on 80mb line after move

I've just moved house and in the process upgraded to fibre unlimited. I'm told the line will support 76-80mb, but the actual line speed is only 10.5mb. I've tried resetting the router and leaving it 48 hours but it's no better. BT Wholesale measures it at 10.5mb download and 16mb upload, but won't do diagnostics on the line.

Tried calling support but gave up after 2 30 minute waits in support queue. Tried chat but that's an insane wait too. Can anyone here help?

4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Fibre download speed sync at 10.5mb on 80mb line after move

Hello there,

 

Sorry to read of the slow speeds you are experiencing.

 

If you private message me with your username I will be happy to take a look at things tomorrow once I am back in the office.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Fibre download speed sync at 10.5mb on 80mb line after move

Fix
Sync Status In Sync
Downstream Speed 80.0 Mbps
Upstream Speed 20.0 Mbps

Connection Profile:Generic Speed 10500 No Time Out

 

Looking into your account I see that your connection profile hadn't updated automatically since your fibre provide during your house move. I've just maxed up the speed now on your account.

 

Once you're able to, can you reboot your router and let me know how it goes?

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
kilauea72
Hooked
Posts: 5
Registered: 02-04-2014

Re: Fibre download speed sync at 10.5mb on 80mb line after move

Yup - Just rebooted and it's up there at 76+ now. Awesome! Thanks.

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Fibre download speed sync at 10.5mb on 80mb line after move

Fantastic news, thanks for letting me know. Thumbs Up

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff