Fibre download speed sync at 10.5mb on 80mb line after move

[#1]

I've just moved house and in the process upgraded to fibre unlimited. I'm told the line will support 76-80mb, but the actual line speed is only 10.5mb. I've tried resetting the router and leaving it 48 hours but it's no better. BT Wholesale measures it at 10.5mb download and 16mb upload, but won't do diagnostics on the line.

Tried calling support but gave up after 2 30 minute waits in support queue. Tried chat but that's an insane wait too. Can anyone here help?

[#2]

Hello there,

Sorry to read of the slow speeds you are experiencing.

If you private message me with your username I will be happy to take a look at things tomorrow once I am back in the office.

[#3 · Accepted solution]

Sync Status	In Sync
Downstream Speed	80.0 Mbps
Upstream Speed	20.0 Mbps

Connection Profile:Generic Speed 10500 No Time Out

Looking into your account I see that your connection profile hadn't updated automatically since your fibre provide during your house move. I've just maxed up the speed now on your account.

Once you're able to, can you reboot your router and let me know how it goes?

[#4]

Yup - Just rebooted and it's up there at 76+ now. Awesome! Thanks.

[#5]

Fantastic news, thanks for letting me know.