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Fibre download speed same as before

FIXED
david4
Hooked
Posts: 9
Registered: 22-04-2017

Fibre download speed same as before

Hi

 

I switched to fibre today.

 

My download speed is exactly the same as it was - about 10Mbps. What are my next steps?

Cheers

 

11 REPLIES
david4
Hooked
Posts: 9
Registered: 22-04-2017

Re: Fibre download speed same as before

I was just told to wait 10 days for line to 'stabilise' by Plusnet chat - is that right?

david4
Hooked
Posts: 9
Registered: 22-04-2017

Re: Fibre download speed same as before

This is the output for line speed :

 

 

Line_speed.png

 This is the speed test albeit done wirelessly (I need to go and get an ethernet cable long enough to reach the router).

BT_test_2018_06_22_0843_2.png

 

 

SpendLessTime
Aspiring Hero
Posts: 2,522
Thanks: 671
Fixes: 60
Registered: 21-09-2009

Re: Fibre download speed same as before

@david4

No, there is no 10 days stabilisation period for fibre.

When a new fibre line is setup, the line is put into open mode and tries to go the fastest it can. It then takes into account how stable the line is and adjusts the speed downwards if necessary to increase stability. The line is constantly being monitored by the cabinet and automatic adjustments made.

Perhaps @Gandalf can have a look into this for you?

david4
Hooked
Posts: 9
Registered: 22-04-2017

Re: Fibre download speed same as before

Here the cabinet info:

cabinet_2018_06_22.png

bmc
Pro
Posts: 834
Thanks: 166
Fixes: 6
Registered: 28-02-2017

Re: Fibre download speed same as before

@david4

Has your order actually completed?

 

Run your phone number through the following - is there anything in the narrative about an "open order"

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

 

Brian

Plusnet Help Team
Plusnet Help Team
Posts: 7,747
Thanks: 2,277
Fixes: 385
Registered: 21-04-2017

Re: Fibre download speed same as before

Fix

Hi David. Your fibre order is completed and line testing at 40mbps, but as you've found out above the speed profile on your account hadn't adjusted automatically yet. I've given it a nudge now so if you reboot your router you should see much faster speeds.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
david4
Hooked
Posts: 9
Registered: 22-04-2017

Re: Fibre download speed same as before

I'm not sure if it available or not... here's the narrative below. I took the word "available" to mean available to me - but not I'm think it just means available to be ordered - or whatever.

 

Digging through my account pages there is a ref to an order with phone line - which sort of makes me think that the only update that has happened is a change to plusnet phone line...

cabinet_2018_06_22_2.png

david4
Hooked
Posts: 9
Registered: 22-04-2017

Re: Fibre download speed same as before

Hi Gandalf

 

Thanks for looking into this... 37Mbps - which will do me.

 

Plusnet Help Team
Plusnet Help Team
Posts: 7,747
Thanks: 2,277
Fixes: 385
Registered: 21-04-2017

Re: Fibre download speed same as before

Fantastic Cheesy Let us know if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
bmc
Pro
Posts: 834
Thanks: 166
Fixes: 6
Registered: 28-02-2017

Re: Fibre download speed same as before

@david4

Gandalf answered the question.

 

There was no "open order" showing because the order was complete!!!

 

Brian

Plusnet Help Team
Plusnet Help Team
Posts: 7,747
Thanks: 2,277
Fixes: 385
Registered: 21-04-2017

Re: Fibre download speed same as before

@bmc mystery solved Grin

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team