OK so in December we switched to fibre as our village finally got the lines installed due to constant village-wide issues with the standard lines for years. So we upgraded to the first fibre package available, got our new router, fibre speeds showed their first sign of kicking in, and then we went away on holiday for a bit. We've come back and I've been noticing a really annoying issue with the strength of the broadband in our house. All day the speeds will be fine. Sometimes the download will drop to the mid 20Mb/s but usually it's above 30 which is what we what we expected.
However each night so far after a certain hour (not sure which but today it felt like about 9pm when it happened), the download speed will critically drop to about 2MB/s, sometimes even 0.20 I've seen it go. The upload will stay roughly the same, sometimes dropping to about 2-4MB/s but that doesn't seem as bad a drop. And the ping will rise to the hundreds.
Initially it was only the wifi getting these problems. My computer is on a wired connection and it was fine for the first few days but now it affects both the wireless and the wired connections and nothing I try to do seems to help.
I've tried opening the plate on the master socket and plugging the filter into the test socket. No change in results. I've kicked off every device and connected them 1 by 1 to see if they are causing an issue (they aren't to my knowledge). Tried switching between channels 1, 6 and 11 on the wifi settings, neither have shown even the slightest improvement in performance. I've even tried disabling the wireless network entirely and seeing if the wired connection would go back to normal like during the early days, that did show a tiny improvement. speeds went up to about 10MB/s but still high ping).
I can't think for the life of me why this is happening. I can't get through to the actual support because chat support goes off at 10 pm which is around when the problem starts happening. And it's too late to make a phone call in the house so I can't actually show anything is going wrong.
It's really frustrating as we are paying extra on our broadband package for the fibre which was specifically set up in our village this soon because of the amount of constant issues on the old lines. And now that it's set up I'm getting less speed than on the old lines by a long shot.
