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Fibre down?

grizedale
Grafter
Posts: 72
Thanks: 2
Registered: ‎13-11-2007

Fibre down?

All was running well up till about 1.30pm, all went off with orange light flashing, reboots have no effect, any ideas please?
5 REPLIES 5
grizedale
Grafter
Posts: 72
Thanks: 2
Registered: ‎13-11-2007

Re: Fibre down?

Back on now, odd, any ideas on the cause?

grizedale
Grafter
Posts: 72
Thanks: 2
Registered: ‎13-11-2007

Re: Fibre down?

Spoke too soon, it's back to flashing orange, help please
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Fibre down?

Hi there,

 

Checking your line we can see a number of disconnections but it's been stable for the last hour or so. If you do start to experience disconnections again I'd advise checking out the troubleshooting guides and letting us know how that goes: https://www.plus.net/help/broadband/connection-troubleshooting/

 

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
grizedale
Grafter
Posts: 72
Thanks: 2
Registered: ‎13-11-2007

Re: Fibre down?

Just had word from a neighbour that an engineer from Openreach has been on the next road so possibly that has had an effect...

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Fibre down?

Maybe, hopefully it's stable from now on for you.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.