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Fibre disconnections

BadToro
Newbie
Posts: 2
Registered: 24-07-2016

Fibre disconnections

Hi,

I got disconnected twice tonight.

The log shows:

 

21:09:35, 24 Jul. (984771.710000) CWMP: session closed due to error: No response
21:09:35, 24 Jul. (984771.690000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
21:09:35, 24 Jul. (984771.690000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
21:09:35, 24 Jul. (984771.440000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
21:09:34, 24 Jul. (984770.540000) PPPoE is down after 16410 minutes uptime [Disconnected]
21:09:31, 24 Jul. (984768.050000) PPP LCP Send Termination Request [PPPoE PADT received]

 

and then again:

 

21:10:28, 24 Jul. (984824.220000) CWMP: session completed successfully
21:10:27, 24 Jul. (984824.040000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
21:10:21, 24 Jul. (984817.790000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
21:10:21, 24 Jul. (984817.780000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
21:10:19, 24 Jul. (984815.680000) WAN operating mode is VDSL
21:10:19, 24 Jul. (984815.680000) Last WAN operating mode was VDSL
21:10:17, 24 Jul. (984814.000000) PPP IPCP Send Configuration ACK
21:10:17, 24 Jul. (984814.000000) PPP IPCP Receive Configuration Request
21:10:17, 24 Jul. (984813.750000) PPP IPCP Receive Configuration ACK
21:10:17, 24 Jul. (984813.750000) PPP IPCP Send Configuration Request
21:10:17, 24 Jul. (984813.740000) PPP IPCP Receive Configuration NAK
21:10:17, 24 Jul. (984813.730000) PPP IPCP Send Configuration Request
21:10:16, 24 Jul. (984812.230000) PPPoE is up -​ Down Rate=79995Kbps, Up Rate=19999Kbps; SNR Margin Down=10.7dB, Up=23.2dB
21:10:16, 24 Jul. (984812.220000) CHAP authentication successful
21:10:16, 24 Jul. (984812.100000) CHAP Receive Challenge
21:10:16, 24 Jul. (984812.100000) Starting CHAP authentication with peer
21:10:16, 24 Jul. (984812.090000) PPP LCP Receive Configuration ACK
21:10:16, 24 Jul. (984812.080000) PPP LCP Send Configuration ACK
21:10:16, 24 Jul. (984812.080000) PPP LCP Send Configuration Request
21:10:16, 24 Jul. (984812.080000) PPP LCP Receive Configuration Request
21:10:15, 24 Jul. (984811.770000) CHAP Receive Challenge
21:10:15, 24 Jul. (984811.770000) Starting CHAP authentication with peer
21:10:15, 24 Jul. (984811.760000) PPP LCP Receive Configuration ACK
21:10:15, 24 Jul. (984811.760000) PPP LCP Send Configuration Request
21:10:15, 24 Jul. (984811.760000) PPP LCP Receive Configuration Reject
21:10:15, 24 Jul. (984811.760000) PPP LCP Send Configuration ACK
21:10:15, 24 Jul. (984811.760000) PPP LCP Receive Configuration Request
21:10:15, 24 Jul. (984811.760000) PPP LCP Send Configuration Request
21:10:05, 24 Jul. (984801.980000) CWMP: session closed due to error: No response
21:10:05, 24 Jul. (984801.960000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
21:10:05, 24 Jul. (984801.950000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

 

 

Any ideas? Thanks.

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Fibre disconnections

Testing the line isn't showing any obvious issues, can you get this reported at https://faults.plus.net if you continue to have issues.

 

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0001
Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 80.0 Mbps
Upstream Speed 20.0 Mbps

 
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
BadToro
Newbie
Posts: 2
Registered: 24-07-2016

Re: Fibre disconnections

Thanks Chris, will do.

Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Fibre disconnections

We can see the 2 disconnections as per the graph (right next to each other) but it looks pretty stable other than that.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff