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Fibre disconnections
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Fibre disconnections
24-07-2016 9:41 PM
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Hi,
I got disconnected twice tonight.
The log shows:
21:09:35, 24 Jul. | (984771.710000) CWMP: session closed due to error: No response |
21:09:35, 24 Jul. | (984771.690000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
21:09:35, 24 Jul. | (984771.690000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
21:09:35, 24 Jul. | (984771.440000) CWMP: Initializing transaction for event code 4 VALUE CHANGE |
21:09:34, 24 Jul. | (984770.540000) PPPoE is down after 16410 minutes uptime [Disconnected] |
21:09:31, 24 Jul. | (984768.050000) PPP LCP Send Termination Request [PPPoE PADT received] |
and then again:
21:10:28, 24 Jul. | (984824.220000) CWMP: session completed successfully |
21:10:27, 24 Jul. | (984824.040000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo |
21:10:21, 24 Jul. | (984817.790000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
21:10:21, 24 Jul. | (984817.780000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
21:10:19, 24 Jul. | (984815.680000) WAN operating mode is VDSL |
21:10:19, 24 Jul. | (984815.680000) Last WAN operating mode was VDSL |
21:10:17, 24 Jul. | (984814.000000) PPP IPCP Send Configuration ACK |
21:10:17, 24 Jul. | (984814.000000) PPP IPCP Receive Configuration Request |
21:10:17, 24 Jul. | (984813.750000) PPP IPCP Receive Configuration ACK |
21:10:17, 24 Jul. | (984813.750000) PPP IPCP Send Configuration Request |
21:10:17, 24 Jul. | (984813.740000) PPP IPCP Receive Configuration NAK |
21:10:17, 24 Jul. | (984813.730000) PPP IPCP Send Configuration Request |
21:10:16, 24 Jul. | (984812.230000) PPPoE is up - Down Rate=79995Kbps, Up Rate=19999Kbps; SNR Margin Down=10.7dB, Up=23.2dB |
21:10:16, 24 Jul. | (984812.220000) CHAP authentication successful |
21:10:16, 24 Jul. | (984812.100000) CHAP Receive Challenge |
21:10:16, 24 Jul. | (984812.100000) Starting CHAP authentication with peer |
21:10:16, 24 Jul. | (984812.090000) PPP LCP Receive Configuration ACK |
21:10:16, 24 Jul. | (984812.080000) PPP LCP Send Configuration ACK |
21:10:16, 24 Jul. | (984812.080000) PPP LCP Send Configuration Request |
21:10:16, 24 Jul. | (984812.080000) PPP LCP Receive Configuration Request |
21:10:15, 24 Jul. | (984811.770000) CHAP Receive Challenge |
21:10:15, 24 Jul. | (984811.770000) Starting CHAP authentication with peer |
21:10:15, 24 Jul. | (984811.760000) PPP LCP Receive Configuration ACK |
21:10:15, 24 Jul. | (984811.760000) PPP LCP Send Configuration Request |
21:10:15, 24 Jul. | (984811.760000) PPP LCP Receive Configuration Reject |
21:10:15, 24 Jul. | (984811.760000) PPP LCP Send Configuration ACK |
21:10:15, 24 Jul. | (984811.760000) PPP LCP Receive Configuration Request |
21:10:15, 24 Jul. | (984811.760000) PPP LCP Send Configuration Request |
21:10:05, 24 Jul. | (984801.980000) CWMP: session closed due to error: No response |
21:10:05, 24 Jul. | (984801.960000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
21:10:05, 24 Jul. | (984801.950000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
Any ideas? Thanks.
Message 1 of 4
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3 REPLIES 3
Re: Fibre disconnections
25-07-2016 10:56 AM
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Testing the line isn't showing any obvious issues, can you get this reported at https://faults.plus.net if you continue to have issues.
Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0001 |
Description | GEA service test completed and no fault found but unable to check for customer equipment connected to modem. |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 80.0 Mbps |
Upstream Speed | 20.0 Mbps |
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Re: Fibre disconnections
25-07-2016 11:00 AM
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Thanks Chris, will do.
Message 3 of 4
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Re: Fibre disconnections
25-07-2016 11:03 AM
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We can see the 2 disconnections as per the graph (right next to each other) but it looks pretty stable other than that.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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