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Fibre constant drops
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Fibre constant drops
21-10-2014 2:02 PM
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Hello there
I've been recently experiencing constant drop outs on my fibre internet connection. All lights on my router remain green but I cannot connect to any web pages or online gaming.
when I check the connection on my laptop it seems connected.
Only solution I've got is to access to the router's interface and manually disconnect (which seems connected as well) and then reconnect.
However this is temporary and it doesn't take long for disconnection. It may be 5-10 times a day.
Can someone check and help with my connection please?
Thanks for looking into this.
Furkan
I've been recently experiencing constant drop outs on my fibre internet connection. All lights on my router remain green but I cannot connect to any web pages or online gaming.
when I check the connection on my laptop it seems connected.
Only solution I've got is to access to the router's interface and manually disconnect (which seems connected as well) and then reconnect.
However this is temporary and it doesn't take long for disconnection. It may be 5-10 times a day.
Can someone check and help with my connection please?
Thanks for looking into this.
Furkan
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Re: Fibre constant drops
21-10-2014 2:41 PM
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Hi,
I've checked your connection logs and they appear to be pretty good (except yesterday).
If you've been having this problem for a long time, I'd suggest trying via an Ethernet connection just to see if the same problem happens.
Thanks,
Tony
I've checked your connection logs and they appear to be pretty good (except yesterday).
If you've been having this problem for a long time, I'd suggest trying via an Ethernet connection just to see if the same problem happens.
Thanks,
Tony
Message 2 of 3
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Re: Fibre constant drops
21-10-2014 2:55 PM
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Thanks for your answer Tony.
It's been an ongoing problem but you're right, yesterday was the worst.
I will be monitoring the situation like you've suggested and report it again.
Regards
Furkan
It's been an ongoing problem but you're right, yesterday was the worst.
I will be monitoring the situation like you've suggested and report it again.
Regards
Furkan
Message 3 of 3
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