Fibre connection

[#1]

Hi,

Please can a PlusNet support person check my line to see if I have been having any drop outs or line errors.  Over the past couple of months our speeds seem to be getting slower.  I have attached the line stats from my router and the latest BT wholesale speed check.

My router is always connected to the master socket and my desktop is hard wired direct to the router.

My plusnet user name is [Removed]

Thank you,

Dave

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

[#2]

Thanks for your post @Bustermagic1.

It looks like the connection profile had dropped to 33mbps rather than 40mbps. I've had this amended for you now and if you reboot the router in around 4 hours you should notice the speed pick back up.

Please let us know how you get on.

[#3]

Hi @OskarPapa The speed did increase after the reboot but seem to have gone back to where it was. Is it possible to see if there are any errors showing on the line. Thanks, Dave

[#4]

Thanks for getting back to us @Bustermagic1

I've retested the line and included the results below.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	34.2 Mbps
Upstream Speed	10.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	745.0
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Low
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-40M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2019-07-09T19:45:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	34.2 Mbps	36.9 Mbps	35.2 Mbps
Up Stream Line Rate	9.8 Mbps	10.0 Mbps	9.9 Mbps
Up Time	803.0 Sec	900.0 Sec	899.7 Sec
Retrains	0.0	1.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-07-22T19:17:50.369+01:00	2019-07-22T19:32:50.369+01:00
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

As per the above, our testing isn't showing any causes for this so I'd recommend raising a fault here and replying back here once you've done so.

This will allow us to get that picked up straight away for you