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Fibre connection up and down

Yoko83
Newbie
Posts: 1
Registered: 21-05-2016

Fibre connection up and down

For several weeks my fibre connection has been up and down. Originally thought it might have been the plusnet provided router to blame. Got a loan of a known good netgear router and thought things were sorted. But my family have been moaning thats its not sorted anything and the connection is still up and down. Today was pretty bad and my usual remedy of bouncing the router and/or bt openreach modem didn't help. Called plusnet and they said they can't detect any issue. Got to wait up to 4 days for a response (feels slow).
Given i've swapped the router i'm thinking it might be the modem but wanted to see if anyone has experienced issues with a bt openreach modem before?
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Fibre connection up and down

Hi Yoko83,

 

Have you been able to test connecting a device directly to the router with an ethernet cable? I ask as that would help eliminite perhaps an issue with the WiFi signal dropping or perhaps being affected by interference.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team