cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre connection up and down often in the last few days

Lostinza
Dabbler
Posts: 21
Thanks: 3
Registered: ‎29-11-2018

Fibre connection up and down often in the last few days

Hi,

 

For the last few days we've had the link go up and down a lot. Nothing changed my side configuration wise. Anybody know of any outages, etc?

 

Thanks,

Kerryn

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 1,151
Thanks: 181
Fixes: 54
Registered: ‎09-10-2018

Re: Fibre connection up and down often in the last few days

Hi @Lostinza, thanks for your post.

 

We're sincerely sorry to hear of this issue.

 

On checking the line, we're detecting a couple of issues as shown in the below GEA test:

 

GEA Test Detail
Circuit ID <REDACTED> Service ID <REDACTED>
 
 
Test Outcome Fail
Test Outcome Code GTC_FTTC_SERVICE_1624
Description Impairment in copper joint detected most likely close to customer premises. Please continue to submit a trouble report.
Main Fault Location CA
Sync Status In Sync
Downstream Speed 36.7 Mbps
Upstream Speed 16.4 Mbps
Appointment Required Y
Fault Report Advised Y
NTE Power Status PowerOn
Voice Line Test Result Not Run - Unable to run
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 296.1
Upstream Rate Assessment Low
Downstream Rate Assessment Low
Home Wiring Problem Not Detected
Technology VDSL
Profile Name 0.128M-67M Downstream, Interleaving Low - 0.128M-20M Upstream, Interleaving On
Time Stamp 2019-06-20T11:45:00
Parameters MIN MAX AVG
Down Stream Line Rate 36.6 Mbps 58.9 Mbps 55.6 Mbps
Up Stream Line Rate 11.9 Mbps 19.2 Mbps 18.5 Mbps
Up Time 732.0 Sec 900.0 Sec 897.1 Sec
Retrains 0.0 9.0 0.1
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-07-03T10:13:09Z 2019-07-03T10:28:09Z
Ingress Code Violation 58 62
Egress Code Violation 37 35
Errored Seconds 7 7
Severely Errored Seconds 2 3
Unavailable Seconds 0 26

 

Due to the above, I've just raised a fault with our suppliers and we're being told that we're going to need to arrange for an engineer to visit and hopefully resolve the issues.

 

I've just sent you a ticket, accessible here, which I do need a response to in order to proceed.

 

As soon as you've responded please let me know here and I'll book in that engineer ASAP.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
Lostinza
Dabbler
Posts: 21
Thanks: 3
Registered: ‎29-11-2018

Re: Fibre connection up and down often in the last few days

Thanks for the prompt response @OskarPapa.

 

I've updated the ticket.

Plusnet Help Team
Plusnet Help Team
Posts: 14,599
Thanks: 364
Fixes: 102
Registered: ‎27-04-2007

Re: Fibre connection up and down often in the last few days

Hi there, I've just sent a reply back to the ticket for you. I hope that helps to move things forward for you. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Lostinza
Dabbler
Posts: 21
Thanks: 3
Registered: ‎29-11-2018

Re: Fibre connection up and down often in the last few days

Thanks @adamwalker . I have replied.

Plusnet Help Team
Plusnet Help Team
Posts: 928
Thanks: 112
Fixes: 43
Registered: ‎26-03-2018

Re: Fibre connection up and down often in the last few days

Hi @Lostinza,

Thank you for getting back in touch with us. I've updated the ticket further following your latest reply. Please let us know if you have any further queries regarding the update or if you respond to the ticket so that we can pick this up for further review.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team