Hi @Lostinza, thanks for your post.
We're sincerely sorry to hear of this issue.
On checking the line, we're detecting a couple of issues as shown in the below GEA test:
| GEA Test Detail |
| Circuit ID |
<REDACTED> |
Service ID |
<REDACTED> |
| |
| |
| Test Outcome |
Fail |
| Test Outcome Code |
GTC_FTTC_SERVICE_1624 |
| Description |
Impairment in copper joint detected most likely close to customer premises. Please continue to submit a trouble report. |
| Main Fault Location |
CA |
| Sync Status |
In Sync |
| Downstream Speed |
36.7 Mbps |
| Upstream Speed |
16.4 Mbps |
| Appointment Required |
Y |
| Fault Report Advised |
Y |
| NTE Power Status |
PowerOn |
| Voice Line Test Result |
Not Run - Unable to run |
| Bridge Tap |
Not Detected |
| Radio Frequency Ingress |
Not Detected |
| Repetitive Electrical Impulse Noise |
Not Detected |
| Cross Talk |
Not Detected |
| Estimated Line Length In Metres |
296.1 |
| Upstream Rate Assessment |
Low |
| Downstream Rate Assessment |
Low |
| Home Wiring Problem |
Not Detected |
| Technology |
VDSL |
| Profile Name |
0.128M-67M Downstream, Interleaving Low - 0.128M-20M Upstream, Interleaving On |
| Time Stamp |
2019-06-20T11:45:00 |
| Parameters |
MIN |
MAX |
AVG |
| Down Stream Line Rate |
36.6 Mbps |
58.9 Mbps |
55.6 Mbps |
| Up Stream Line Rate |
11.9 Mbps |
19.2 Mbps |
18.5 Mbps |
| Up Time |
732.0 Sec |
900.0 Sec |
897.1 Sec |
| Retrains |
0.0 |
9.0 |
0.1 |
| Current and Last 15 Minute Bin Performance |
| Parameters |
Last Traffic Count(Upto 15 mins) |
Current Traffic Count(Upto 15 mins) |
| Start Time Stamp |
2019-07-03T10:13:09Z |
2019-07-03T10:28:09Z |
| Ingress Code Violation |
58 |
62 |
| Egress Code Violation |
37 |
35 |
| Errored Seconds |
7 |
7 |
| Severely Errored Seconds |
2 |
3 |
| Unavailable Seconds |
0 |
26 |
Due to the above, I've just raised a fault with our suppliers and we're being told that we're going to need to arrange for an engineer to visit and hopefully resolve the issues.
I've just sent you a ticket, accessible here, which I do need a response to in order to proceed.
As soon as you've responded please let me know here and I'll book in that engineer ASAP.
