Fibre connection dropping regularly: help would be much appreciated.

[#1]

Hi everyone.

I’m seeking the help of those who can solve the “broadband dropping all of a sudden” problem. I have noticed recently our connection has went from stable and sound to pretty much unreliable when being used. Most of what I do online is streaming or gaming so it is obvious when it drops out, aside from my 3 year old shouting at me “Dad the internet is broken again” which is now becoming as common as the sound of the Paw Patrol theme tune.

I have searched the forums, it seems a common issue. I have done all the rudimentary tests such as removing the head of the ADSL and telephone socket, connected to the test socket, checked phone line does not have noise, ran the BT test tool without any luck. I’ve also ensured the channel my router is on does not conflict with neighbouring devices.

I see there is an accepted fix in one of the posts, solved by @bobpullen: https://community.plus.net/t5/Fibre-Broadband/PlusNet-Hub-One-Fibre-disconnects-randomly-and-too-fre...

The alternative of having an engineer visit really isn’t going to be convenient, given the times of the dropouts are fairly regularly in the late night and early hours of the morning. Which is when the connection is actually being used the most. If an engineer was to come out during the day, as per the logs, there’s a chance nothing will happen and I’m not prepared to foot the bill.

In order to better assess this it would be ideal to have a GEA test performed on my connection.

I’d also be very grateful to have my router firmware updated to 4.7.5.1.83.8.259.

If anything further is needed of me please let me know.

Thanks in advance.

[#2]

01:00:12, 03 Oct.	(18911.290000) PPPoE is up -​ Down Rate=53562Kbps, Up Rate=7804Kbps; SNR Margin Down=3.1dB, Up=6.0dB
01:00:12, 03 Oct.	(18911.280000) CHAP authentication successful
01:00:12, 03 Oct.	(18911.240000) CHAP Receive Challenge
01:00:12, 03 Oct.	(18911.230000) Starting CHAP authentication with peer
01:00:12, 03 Oct.	(18911.230000) PPP LCP Receive Configuration ACK
01:00:12, 03 Oct.	(18911.220000) PPP LCP Send Configuration Request
01:00:12, 03 Oct.	(18911.220000) PPP LCP Receive Configuration Reject
01:00:12, 03 Oct.	(18911.220000) PPP LCP Send Configuration ACK
01:00:12, 03 Oct.	(18911.220000) PPP LCP Receive Configuration Request
01:00:12, 03 Oct.	(18911.220000) PPP LCP Send Configuration Request
00:59:23, 03 Oct.	(18862.460000) PTM over DSL is up
00:57:26, 03 Oct.	(18745.700000) PTM over DSL is down after 79 minutes uptime
00:57:26, 03 Oct.	(18745.700000) PPPoE is down after 78 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
00:57:24, 03 Oct.	(18743.200000) PPP LCP Send Termination Request [User request]

23:39:06, 02 Oct.

(14045.660000) CWMP: Session start now. Event code(s): '4 VALUE CHAN

23:39:04, 02 Oct.	(14043.680000) WAN operating mode is VDSL
23:39:04, 02 Oct.	(14043.680000) Last WAN operating mode was VDSL
23:39:03, 02 Oct.	(14042.480000) PPP IPCP Receive Configuration ACK
23:39:03, 02 Oct.	(14042.480000) PPP IPCP Send Configuration Request
23:39:03, 02 Oct.	(14042.470000) PPP IPCP Receive Configuration NAK
23:39:03, 02 Oct.	(14042.460000) PPP IPCP Send Configuration ACK
23:39:03, 02 Oct.	(14042.460000) PPP IPCP Receive Configuration Request
23:39:03, 02 Oct.	(14042.450000) PPP IPCP Send Configuration Request
23:39:02, 02 Oct.	(14041.420000) PPPoE is up -​ Down Rate=53284Kbps, Up Rate=7871Kbps; SNR Margin Down=3.1dB, Up=6.0dB
23:39:02, 02 Oct.	(14041.410000) CHAP authentication successful
23:39:02, 02 Oct.	(14041.360000) CHAP Receive Challenge
23:39:02, 02 Oct.	(14041.360000) Starting CHAP authentication with peer
23:39:02, 02 Oct.	(14041.360000) PPP LCP Receive Configuration ACK
23:39:02, 02 Oct.	(14041.350000) PPP LCP Send Configuration Request
23:39:02, 02 Oct.	(14041.350000) PPP LCP Receive Configuration Reject
23:39:02, 02 Oct.	(14041.350000) PPP LCP Send Configuration ACK
23:39:02, 02 Oct.	(14041.340000) PPP LCP Receive Configuration Request
23:39:02, 02 Oct.	(14041.340000) PPP LCP Send Configuration Request
23:38:13, 02 Oct.	(13992.460000) PTM over DSL is up
23:36:17, 02 Oct.	(13876.170000) PTM over DSL is down after 228 minutes uptime
23:36:17, 02 Oct.	(13876.170000) PPPoE is down after 227 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
23:36:14, 02 Oct.	(13873.680000) PPP LCP Send Termination Request [User request]
19:48:35, 02 Oct.	( 214.210000) WAN operating mode is VDSL
19:48:35, 02 Oct.	( 214.210000) Last WAN operating mode was VDSL
19:48:34, 02 Oct.	( 213.100000) PPP IPCP Receive Configuration ACK
19:48:34, 02 Oct.	( 213.090000) PPP IPCP Send Configuration Request
19:48:34, 02 Oct.	( 213.090000) PPP IPCP Receive Configuration NAK
19:48:34, 02 Oct.	( 213.080000) PPP IPCP Send Configuration ACK
19:48:34, 02 Oct.	( 213.080000) PPP IPCP Receive Configuration Request
19:48:34, 02 Oct.	( 213.080000) PPP IPCP Send Configuration Request
19:48:33, 02 Oct.	( 212.120000) PPPoE is up -​ Down Rate=53456Kbps, Up Rate=7760Kbps; SNR Margin Down=3.2dB, Up=6.0dB
19:48:33, 02 Oct.	( 212.110000) CHAP authentication successful
19:48:33, 02 Oct.	( 212.060000) CHAP Receive Challenge
19:48:33, 02 Oct.	( 212.060000) Starting CHAP authentication with peer
19:48:33, 02 Oct.	( 212.060000) PPP LCP Receive Configuration ACK
19:48:33, 02 Oct.	( 212.050000) PPP LCP Send Configuration Request
19:48:33, 02 Oct.	( 212.050000) PPP LCP Receive Configuration Reject
19:48:33, 02 Oct.	( 212.050000) PPP LCP Send Configuration ACK
19:48:33, 02 Oct.	( 212.040000) PPP LCP Receive Configuration Request
19:48:33, 02 Oct.	( 212.040000) PPP LCP Send Configuration Request
19:47:44, 02 Oct.	( 163.140000) PTM over DSL is up
19:45:36, 02 Oct.	( 34.760000) WAN Auto-​sensing running.
21:50:19, 01 Oct.	(2119174.820000) WAN operating mode is VDSL
21:50:19, 01 Oct.	(2119174.820000) Last WAN operating mode was VDSL
21:50:18, 01 Oct.	(2119173.420000) PPP IPCP Receive Configuration ACK
21:50:18, 01 Oct.	(2119173.420000) PPP IPCP Send Configuration Request
21:50:18, 01 Oct.	(2119173.410000) PPP IPCP Receive Configuration NAK
21:50:18, 01 Oct.	(2119173.410000) PPP IPCP Send Configuration ACK
21:50:18, 01 Oct.	(2119173.400000) PPP IPCP Receive Configuration Request
21:50:18, 01 Oct.	(2119173.400000) PPP IPCP Send Configuration Request
21:50:17, 01 Oct.	(2119172.170000) PPPoE is up -​ Down Rate=53053Kbps, Up Rate=7843Kbps; SNR Margin Down=3.1dB, Up=6.0dB
21:50:17, 01 Oct.	(2119172.160000) CHAP authentication successful
21:50:17, 01 Oct.	(2119172.110000) CHAP Receive Challenge
21:50:17, 01 Oct.	(2119172.110000) Starting CHAP authentication with peer
21:50:17, 01 Oct.	(2119172.100000) PPP LCP Receive Configuration ACK
21:50:17, 01 Oct.	(2119172.100000) PPP LCP Send Configuration Request
21:50:17, 01 Oct.	(2119172.090000) PPP LCP Receive Configuration Reject
21:50:17, 01 Oct.	(2119172.090000) PPP LCP Send Configuration ACK
21:50:17, 01 Oct.	(2119172.090000) PPP LCP Receive Configuration Request
21:50:17, 01 Oct.	(2119172.090000) PPP LCP Send Configuration Request
21:49:27, 01 Oct.	(2119122.470000) PTM over DSL is up
21:46:19, 01 Oct.	(2118933.990000) PTM over DSL is down after 215 minutes uptime
21:46:19, 01 Oct.	(2118933.990000) PPPoE is down after 214 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
21:46:16, 01 Oct.	(2118931.240000) PPP LCP Send Termination Request [User request]
18:11:23, 01 Oct.	(2106038.180000) WAN operating mode is VDSL
18:11:23, 01 Oct.	(2106038.180000) Last WAN operating mode was VDSL
18:11:21, 01 Oct.	(2106036.900000) PPP IPCP Receive Configuration ACK
18:11:21, 01 Oct.	(2106036.900000) PPP IPCP Send Configuration Request
18:11:21, 01 Oct.	(2106036.890000) PPP IPCP Receive Configuration NAK
18:11:21, 01 Oct.	(2106036.890000) PPP IPCP Send Configuration ACK
18:11:21, 01 Oct.	(2106036.880000) PPP IPCP Receive Configuration Request
18:11:21, 01 Oct.	(2106036.880000) PPP IPCP Send Configuration Request
18:11:20, 01 Oct.	(2106035.770000) PPPoE is up -​ Down Rate=53245Kbps, Up Rate=7796Kbps; SNR Margin Down=3.2dB, Up=6.0dB
18:11:20, 01 Oct.	(2106035.760000) CHAP authentication successful
18:11:20, 01 Oct.	(2106035.680000) CHAP Receive Challenge
18:11:20, 01 Oct.	(2106035.680000) Starting CHAP authentication with peer
18:11:20, 01 Oct.	(2106035.680000) PPP LCP Receive Configuration ACK
18:11:20, 01 Oct.	(2106035.670000) PPP LCP Send Configuration Request
18:11:20, 01 Oct.	(2106035.670000) PPP LCP Receive Configuration Reject
18:11:20, 01 Oct.	(2106035.670000) PPP LCP Send Configuration ACK
18:11:20, 01 Oct.	(2106035.660000) PPP LCP Receive Configuration Request
18:11:20, 01 Oct.	(2106035.660000) PPP LCP Send Configuration Request
18:10:31, 01 Oct.	(2105986.350000) PTM over DSL is up
18:07:35, 01 Oct.	(2105810.570000) PTM over DSL is down after 2226 minutes uptime
18:07:35, 01 Oct.	(2105810.570000) PPPoE is down after 2225 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
18:07:32, 01 Oct.	(2105807.850000) PPP LCP Send Termination Request [User request]
05:01:57, 30 Sep.	(1972274.750000) WAN operating mode is VDSL
05:01:57, 30 Sep.	(1972274.750000) Last WAN operating mode was VDSL
05:01:56, 30 Sep.	(1972273.450000) PPP IPCP Receive Configuration ACK
05:01:56, 30 Sep.	(1972273.450000) PPP IPCP Send Configuration Request
05:01:56, 30 Sep.	(1972273.440000) PPP IPCP Receive Configuration NAK
05:01:56, 30 Sep.	(1972273.440000) PPP IPCP Send Configuration ACK
05:01:56, 30 Sep.	(1972273.430000) PPP IPCP Receive Configuration Request
05:01:56, 30 Sep.	(1972273.430000) PPP IPCP Send Configuration Request
05:01:55, 30 Sep.	(1972272.300000) PPPoE is up -​ Down Rate=54294Kbps, Up Rate=7824Kbps; SNR Margin Down=3.2dB, Up=6.0dB
05:01:55, 30 Sep.	(1972272.280000) CHAP authentication successful
05:01:55, 30 Sep.	(1972272.220000) CHAP Receive Challenge
05:01:55, 30 Sep.	(1972272.220000) Starting CHAP authentication with peer
05:01:55, 30 Sep.	(1972272.210000) PPP LCP Receive Configuration ACK
05:01:55, 30 Sep.	(1972272.210000) PPP LCP Send Configuration Request

05:01:55, 30 Sep.	(1972272.200000) PPP LCP Receive Configuration Reject
05:01:55, 30 Sep.	(1972272.200000) PPP LCP Send Configuration ACK
05:01:55, 30 Sep.	(1972272.200000) PPP LCP Receive Configuration Request
05:01:55, 30 Sep.	(1972272.200000) PPP LCP Send Configuration Request
05:01:06, 30 Sep.	(1972222.890000) PTM over DSL is up
04:59:01, 30 Sep.	(1972098.570000) PTM over DSL is down after 239 minutes uptime
04:59:01, 30 Sep.	(1972098.570000) PPPoE is down after 238 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
04:58:58, 30 Sep.	(1972095.800000) PPP LCP Send Termination Request [User request]
01:00:44, 30 Sep.	(1957803.800000) WAN operating mode is VDSL
01:00:44, 30 Sep.	(1957803.800000) Last WAN operating mode was VDSL
01:00:43, 30 Sep.	(1957802.530000) PPP IPCP Receive Configuration ACK
01:00:43, 30 Sep.	(1957802.530000) PPP IPCP Send Configuration Request
01:00:43, 30 Sep.	(1957802.520000) PPP IPCP Receive Configuration NAK
01:00:43, 30 Sep.	(1957802.520000) PPP IPCP Send Configuration ACK
01:00:43, 30 Sep.	(1957802.510000) PPP IPCP Receive Configuration Request
01:00:43, 30 Sep.	(1957802.510000) PPP IPCP Send Configuration Request
01:00:41, 30 Sep.	(1957801.420000) PPPoE is up -​ Down Rate=53210Kbps, Up Rate=7956Kbps; SNR Margin Down=3.1dB, Up=6.0dB
01:00:41, 30 Sep.	(1957801.400000) CHAP authentication successful
01:00:41, 30 Sep.	(1957801.340000) CHAP Receive Challenge
01:00:41, 30 Sep.	(1957801.340000) Starting CHAP authentication with peer
01:00:41, 30 Sep.	(1957801.330000) PPP LCP Receive Configuration ACK
01:00:41, 30 Sep.	(1957801.330000) PPP LCP Send Configuration Request
01:00:41, 30 Sep.	(1957801.320000) PPP LCP Receive Configuration Reject
01:00:41, 30 Sep.	(1957801.320000) PPP LCP Send Configuration ACK
01:00:41, 30 Sep.	(1957801.320000) PPP LCP Receive Configuration Request
01:00:41, 30 Sep.	(1957801.320000) PPP LCP Send Configuration Request
00:59:52, 30 Sep.	(1957752.050000) PTM over DSL is up
00:57:48, 30 Sep.	(1957628.360000) PTM over DSL is down after 235 minutes uptime
00:57:48, 30 Sep.	(1957628.350000) PPPoE is down after 234 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
00:57:46, 30 Sep.	(1957625.670000) PPP LCP Send Termination Request [User request]

[#3]

21:02:49, 29 Sep.	(1943528.580000) WAN operating mode is VDSL
21:02:49, 29 Sep.	(1943528.580000) Last WAN operating mode was VDSL
21:02:47, 29 Sep.	(1943527.290000) PPP IPCP Receive Configuration ACK
21:02:47, 29 Sep.	(1943527.290000) PPP IPCP Send Configuration Request
21:02:47, 29 Sep.	(1943527.280000) PPP IPCP Receive Configuration NAK
21:02:47, 29 Sep.	(1943527.280000) PPP IPCP Send Configuration ACK
21:02:47, 29 Sep.	(1943527.270000) PPP IPCP Receive Configuration Request
21:02:47, 29 Sep.	(1943527.260000) PPP IPCP Send Configuration Request
21:02:46, 29 Sep.	(1943526.140000) PPPoE is up -​ Down Rate=52631Kbps, Up Rate=7863Kbps; SNR Margin Down=3.2dB, Up=5.9dB
21:02:46, 29 Sep.	(1943526.130000) CHAP authentication successful
21:02:46, 29 Sep.	(1943526.070000) CHAP Receive Challenge
21:02:46, 29 Sep.	(1943526.070000) Starting CHAP authentication with peer
21:02:46, 29 Sep.	(1943526.060000) PPP LCP Receive Configuration ACK
21:02:46, 29 Sep.	(1943526.060000) PPP LCP Send Configuration Request
21:02:46, 29 Sep.	(1943526.050000) PPP LCP Receive Configuration Reject
21:02:46, 29 Sep.	(1943526.050000) PPP LCP Send Configuration ACK
21:02:46, 29 Sep.	(1943526.050000) PPP LCP Receive Configuration Request
21:02:46, 29 Sep.	(1943526.050000) PPP LCP Send Configuration Request
21:01:57, 29 Sep.	(1943476.730000) PTM over DSL is up
20:59:59, 29 Sep.	(1943358.480000) PTM over DSL is down after 1121 minutes uptime
20:59:59, 29 Sep.	(1943358.480000) PPPoE is down after 1120 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
20:59:56, 29 Sep.	(1943355.760000) PPP LCP Send Termination Request [User request]
02:19:02, 29 Sep.	(1876103.650000) WAN operating mode is VDSL
02:19:02, 29 Sep.	(1876103.650000) Last WAN operating mode was VDSL
02:19:01, 29 Sep.	(1876102.410000) PPP IPCP Receive Configuration ACK
02:19:01, 29 Sep.	(1876102.410000) PPP IPCP Send Configuration Request
02:19:01, 29 Sep.	(1876102.400000) PPP IPCP Receive Configuration NAK
02:19:01, 29 Sep.	(1876102.400000) PPP IPCP Send Configuration ACK
02:19:01, 29 Sep.	(1876102.390000) PPP IPCP Receive Configuration Request
02:19:01, 29 Sep.	(1876102.390000) PPP IPCP Send Configuration Request
02:19:00, 29 Sep.	(1876101.310000) PPPoE is up -​ Down Rate=53918Kbps, Up Rate=8593Kbps; SNR Margin Down=3.2dB, Up=6.0dB
02:19:00, 29 Sep.	(1876101.300000) CHAP authentication successful
02:19:00, 29 Sep.	(1876101.240000) CHAP Receive Challenge
02:19:00, 29 Sep.	(1876101.240000) Starting CHAP authentication with peer
02:19:00, 29 Sep.	(1876101.240000) PPP LCP Receive Configuration ACK
02:19:00, 29 Sep.	(1876101.230000) PPP LCP Send Configuration Request
02:19:00, 29 Sep.	(1876101.230000) PPP LCP Receive Configuration Reject
02:19:00, 29 Sep.	(1876101.230000) PPP LCP Send Configuration ACK
02:19:00, 29 Sep.	(1876101.220000) PPP LCP Receive Configuration Request
02:19:00, 29 Sep.	(1876101.220000) PPP LCP Send Configuration Request
02:18:10, 29 Sep.	(1876052.000000) PTM over DSL is up
02:16:14, 29 Sep.	(1875935.340000) PTM over DSL is down after 238 minutes uptime
02:16:14, 29 Sep.	(1875935.330000) PPPoE is down after 237 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
02:16:11, 29 Sep.	(1875932.660000) PPP LCP Send Termination Request [User request]
22:18:53, 28 Sep.	(1861695.090000) WAN operating mode is VDSL
22:18:53, 28 Sep.	(1861695.090000) Last WAN operating mode was VDSL
22:18:52, 28 Sep.	(1861693.730000) PPP IPCP Receive Configuration ACK
22:18:52, 28 Sep.	(1861693.730000) PPP IPCP Send Configuration Request
22:18:52, 28 Sep.	(1861693.720000) PPP IPCP Receive Configuration NAK
22:18:52, 28 Sep.	(1861693.710000) PPP IPCP Send Configuration ACK
22:18:52, 28 Sep.	(1861693.710000) PPP IPCP Receive Configuration Request
22:18:52, 28 Sep.	(1861693.690000) PPP IPCP Send Configuration Request
22:18:51, 28 Sep.	(1861692.490000) PPPoE is up -​ Down Rate=53621Kbps, Up Rate=7792Kbps; SNR Margin Down=3.1dB, Up=6.0dB
22:18:51, 28 Sep.	(1861692.480000) CHAP authentication successful
22:18:51, 28 Sep.	(1861692.410000) CHAP Receive Challenge
22:18:51, 28 Sep.	(1861692.410000) Starting CHAP authentication with peer
22:18:51, 28 Sep.	(1861692.410000) PPP LCP Receive Configuration ACK
22:18:51, 28 Sep.	(1861692.400000) PPP LCP Send Configuration Request
22:18:51, 28 Sep.	(1861692.400000) PPP LCP Receive Configuration Reject
22:18:51, 28 Sep.	(1861692.400000) PPP LCP Send Configuration ACK
22:18:51, 28 Sep.	(1861692.390000) PPP LCP Receive Configuration Request
22:18:51, 28 Sep.	(1861692.390000) PPP LCP Send Configuration Request
22:18:01, 28 Sep.	(1861642.870000) PTM over DSL is up
22:16:03, 28 Sep.	(1861524.420000) PTM over DSL is down after 231 minutes uptime
22:16:03, 28 Sep.	(1861524.420000) PPPoE is down after 230 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
22:16:00, 28 Sep.	(1861521.640000) PPP LCP Send Termination Request [User request]
18:25:20, 28 Sep.	(1847681.490000) WAN operating mode is VDSL
18:25:20, 28 Sep.	(1847681.490000) Last WAN operating mode was VDSL
18:25:19, 28 Sep.	(1847680.220000) PPP IPCP Receive Configuration ACK
18:25:19, 28 Sep.	(1847680.220000) PPP IPCP Send Configuration Request

18:25:19, 28 Sep.	(1847680.210000) PPP IPCP Receive Configuration NAK
18:25:18, 28 Sep.	(1847679.840000) PPP IPCP Send Configuration ACK
18:25:18, 28 Sep.	(1847679.830000) PPP IPCP Receive Configuration Request
18:25:18, 28 Sep.	(1847679.830000) PPP IPCP Send Configuration Request
18:25:17, 28 Sep.	(1847678.720000) PPPoE is up -​ Down Rate=54137Kbps, Up Rate=7732Kbps; SNR Margin Down=3.2dB, Up=6.0dB
18:25:17, 28 Sep.	(1847678.710000) CHAP authentication successful
18:25:17, 28 Sep.	(1847678.660000) CHAP Receive Challenge
18:25:17, 28 Sep.	(1847678.660000) Starting CHAP authentication with peer
18:25:17, 28 Sep.	(1847678.660000) PPP LCP Receive Configuration ACK
18:25:17, 28 Sep.	(1847678.650000) PPP LCP Send Configuration Request
18:25:17, 28 Sep.	(1847678.650000) PPP LCP Receive Configuration Reject
18:25:17, 28 Sep.	(1847678.650000) PPP LCP Send Configuration ACK
18:25:17, 28 Sep.	(1847678.640000) PPP LCP Receive Configuration Request
18:25:17, 28 Sep.	(1847678.640000) PPP LCP Send Configuration Request
18:24:28, 28 Sep.	(1847629.360000) PTM over DSL is up
18:21:22, 28 Sep.	(1847443.800000) PTM over DSL is down after 1233 minutes uptime
18:21:22, 28 Sep.	(1847443.790000) PPPoE is down after 1232 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
18:21:19, 28 Sep.	(1847441.080000) PPP LCP Send Termination Request [User request]
21:49:06, 27 Sep.	(1773509.050000) WAN operating mode is VDSL
21:49:06, 27 Sep.	(1773509.050000) Last WAN operating mode was VDSL
21:49:04, 27 Sep.	(1773507.720000) PPP IPCP Receive Configuration ACK
21:49:04, 27 Sep.	(1773507.720000) PPP IPCP Send Configuration Request
21:49:04, 27 Sep.	(1773507.710000) PPP IPCP Receive Configuration NAK
21:49:04, 27 Sep.	(1773507.710000) PPP IPCP Send Configuration ACK
21:49:04, 27 Sep.	(1773507.700000) PPP IPCP Receive Configuration Request
21:49:04, 27 Sep.	(1773507.700000) PPP IPCP Send Configuration Request
21:49:03, 27 Sep.	(1773506.560000) PPPoE is up -​ Down Rate=53992Kbps, Up Rate=7788Kbps; SNR Margin Down=3.2dB, Up=5.9dB
21:49:03, 27 Sep.	(1773506.550000) CHAP authentication successful
21:49:03, 27 Sep.	(1773506.500000) CHAP Receive Challenge
21:49:03, 27 Sep.	(1773506.500000) Starting CHAP authentication with peer
21:49:03, 27 Sep.	(1773506.500000) PPP LCP Receive Configuration ACK
21:49:03, 27 Sep.	(1773506.490000) PPP LCP Send Configuration Request
21:49:03, 27 Sep.	(1773506.490000) PPP LCP Receive Configuration Reject
21:49:03, 27 Sep.	(1773506.490000) PPP LCP Send Configuration ACK
21:49:03, 27 Sep.	(1773506.480000) PPP LCP Receive Configuration Request
21:49:03, 27 Sep.	(1773506.480000) PPP LCP Send Configuration Request
21:48:13, 27 Sep.	(1773456.680000) PTM over DSL is up
21:44:21, 27 Sep.	(1773224.360000) PTM over DSL is down after 1132 minutes uptime
21:44:21, 27 Sep.	(1773224.360000) PPPoE is down after 1131 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
21:44:18, 27 Sep.	(1773221.640000) PPP LCP Send Termination Request [User request]
02:52:44, 27 Sep.	(1705327.230000) WAN operating mode is VDSL
02:52:44, 27 Sep.	(1705327.230000) Last WAN operating mode was VDSL
02:52:43, 27 Sep.	(1705325.950000) PPP IPCP Receive Configuration ACK
02:52:43, 27 Sep.	(1705325.950000) PPP IPCP Send Configuration Request
02:52:43, 27 Sep.	(1705325.940000) PPP IPCP Receive Configuration NAK
02:52:43, 27 Sep.	(1705325.940000) PPP IPCP Send Configuration ACK
02:52:43, 27 Sep.	(1705325.930000) PPP IPCP Receive Configuration Request
02:52:43, 27 Sep.	(1705325.930000) PPP IPCP Send Configuration Request
02:52:42, 27 Sep.	(1705324.810000) PPPoE is up -​ Down Rate=53527Kbps, Up Rate=8617Kbps; SNR Margin Down=3.2dB, Up=6.1dB
02:52:42, 27 Sep.	(1705324.790000) CHAP authentication successful
02:52:42, 27 Sep.	(1705324.740000) CHAP Receive Challenge
02:52:42, 27 Sep.	(1705324.740000) Starting CHAP authentication with peer
02:52:41, 27 Sep.	(1705324.730000) PPP LCP Receive Configuration ACK

[#4]

1. Product name:	Plusnet Hub
2. Serial number:	+081441+NQ71405458
3. Firmware version:	Software version 4.7.5.1.83.8.237.2.2 Last updated 05/09/17
4. Board version:	Plusnet Hub One
5. DSL uptime:	0 days, 01:10:40
6. Data rate:	7871 / 53284
7. Maximum data rate:	7871 / 54916
8. Noise margin:	6.0 / 3.6
9. Line attenuation:	39.2 / 23.3
10. Signal attenuation:	26.1 / 21.0
11. Data sent/received:	2.1 GB / 3.9 GB
12. Broadband username:	rgouther@plusdsl.net
13. 2.4 GHz Wireless network/SSID:	PLUSNET-PQ3J
14. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security:	WPA2
16. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:	PLUSNET-PQ3J
18. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security:	WPA2
20. 5 GHz Wireless channel:	Automatic (Smart Wireless)
21. Firewall:	Default
22. MAC Address:	a4:08:f5:6f:ec:96
23. Modulation:	G.993.2 Annex B
24. Software variant:	AA
25. Boot loader:	1.0.0

[#5]

Hi, I am continuing to get dropouts this morning can someone please look into this, thank you.

[#6]

Hi there.

Sorry for the delayed response and that you're experiencing connection problems.

Our tests aren't finding the cause of the drops...

GEA Test Detail
Circuit ID	NA	Service ID	BBEU00000000

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	53.6 Mbps
Upstream Speed	7.8 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	912.1
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Regular Interference Observed on Week Days
Service Impact	Retrains Observed
Interference Duration Longest Occurrence	From 01:30 to 01:45
Interference Location	Unknown
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream 3dB, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2018-09-20T18:45:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	52.6 Mbps	54.7 Mbps	53.7 Mbps
Up Stream Line Rate	7.7 Mbps	8.7 Mbps	7.9 Mbps
Up Time	622.0 Sec	900.0 Sec	897.0 Sec
Retrains	0.0	5.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2018-10-03T17:08:06Z	2018-10-03T17:23:06Z
Ingress Code Violation	2	0
Egress Code Violation	54	11
Errored Seconds	18	3
Severely Errored Seconds	11	0
Unavailable Seconds	0	0

but we can certainly see them...

I’d also be very grateful to have my router firmware updated to 4.7.5.1.83.8.259.

I too think that's the next step which should fix the connection issues you're experiencing, so I've raised this with our products guys(Likely to be Bob) to update the firmware. I'd expect it to be actioned within the next few days.

Let us know how it goes.

[#7]

Thanks very much Gandalf. I appreciate you looking into it.

Once the upgrade is complete I will feed back the improvements to you if they are shown.

Thanks!

[#8]

Hi these dropouts are still happening, can I have confirmation whether action has been taken to upgrade the firmware? 

Thanks.

EDIT: I can see the firmware has been updated however the connection still dropped 7 times so far since the upgrade. It has been happening despite us actually being away for the weekend.

[#9]

How is your phone line? Is it quiet when you dial 17070 option 2?

[#10]

I'n not really sure what I'd be listening for. I have called, the line is fairly silent although there does seem to be a very faint backdrop of white noise.

[#11]

Hi both,

The phone line will have been tested by my colleague prior to the firmware upgrade request, so although it's a good shout in general, its not applicable here.

@bobpullen - Would you mind taking a look at the firmware on the above?

Best wishes,

Dave

[#12]

Hi,

I left this open as I was not sure whether the steps taken would fully resolve this issue.

Since I last posted we (my family and I) have tolerated the service despite frequent dropouts. Not a thing else has changed in this household however, now, these dropouts have become intolerable.

We mainly use the service for streaming and our child uses it for gaming and today has been quite ridiculous. 

I am not sure what is going on, the sync stats hardly even change so is it even disconnecting from the DSLAM?

In addition the log seems to either de displaying an incorrect time (-5 hours exactly I'd say) or it has stopped recording events 5 hours ago.

 (edit: after another dropout the HUB started up logging at the correct time and has written to the log there had been 5 hours uptime, which is nonsense in this case).

I'd like the analytics to be performed again if possible to check what's happening. Given the firmware update didn't resolve this I'd like the next step to be taken be that a new router then I'd be pleased to try that. Anything to get consistent uptime. Seriously considering changing provider if we can't resolve this.

Thanks.

20:50:31, 24 Feb.	(263559.280000) WAN operating mode is VDSL
20:50:31, 24 Feb.	(263559.270000) Last WAN operating mode was VDSL
20:50:30, 24 Feb.	(263558.020000) PPP IPCP Receive Configuration ACK
20:50:30, 24 Feb.	(263558.020000) PPP IPCP Send Configuration Request
20:50:30, 24 Feb.	(263558.010000) PPP IPCP Receive Configuration NAK
20:50:30, 24 Feb.	(263558.010000) PPP IPCP Send Configuration ACK
20:50:30, 24 Feb.	(263558.000000) PPP IPCP Receive Configuration Request
20:50:30, 24 Feb.	(263558.000000) PPP IPCP Send Configuration Request
20:50:29, 24 Feb.	(263556.920000) PPPoE is up -​ Down Rate=55492Kbps, Up Rate=7944Kbps; SNR Margin Down=3.3dB, Up=6.0dB
20:50:29, 24 Feb.	(263556.900000) CHAP authentication successful
20:50:29, 24 Feb.	(263556.840000) CHAP Receive Challenge
20:50:29, 24 Feb.	(263556.840000) Starting CHAP authentication with peer
20:50:29, 24 Feb.	(263556.840000) PPP LCP Receive Configuration ACK
20:50:29, 24 Feb.	(263556.830000) PPP LCP Send Configuration Request
20:50:29, 24 Feb.	(263556.830000) PPP LCP Receive Configuration Reject
20:50:29, 24 Feb.	(263556.830000) PPP LCP Send Configuration ACK
20:50:29, 24 Feb.	(263556.820000) PPP LCP Receive Configuration Request
20:50:29, 24 Feb.	(263556.820000) PPP LCP Send Configuration Request
20:49:39, 24 Feb.	(263507.210000) PTM over DSL is up
20:47:41, 24 Feb.	(263389.010000) PTM over DSL is down after 40 minutes uptime
20:47:41, 24 Feb.	(263389.010000) PPPoE is down after 39 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
20:47:38, 24 Feb.	(263386.370000) PPP LCP Send Termination Request [User request]
20:08:21, 24 Feb.	(261029.000000) WAN operating mode is VDSL
20:08:21, 24 Feb.	(261029.000000) Last WAN operating mode was VDSL
20:08:20, 24 Feb.	(261027.690000) PPP IPCP Receive Configuration ACK
20:08:20, 24 Feb.	(261027.690000) PPP IPCP Send Configuration Request
20:08:20, 24 Feb.	(261027.680000) PPP IPCP Receive Configuration NAK
20:08:20, 24 Feb.	(261027.680000) PPP IPCP Send Configuration ACK
20:08:20, 24 Feb.	(261027.670000) PPP IPCP Receive Configuration Request
20:08:19, 24 Feb.	(261027.310000) PPP IPCP Send Configuration Request
20:08:18, 24 Feb.	(261026.210000) PPPoE is up -​ Down Rate=56364Kbps, Up Rate=7972Kbps; SNR Margin Down=3.4dB, Up=6.0dB
20:08:18, 24 Feb.	(261026.190000) CHAP authentication successful
20:08:18, 24 Feb.	(261026.130000) CHAP Receive Challenge
20:08:18, 24 Feb.	(261026.130000) Starting CHAP authentication with peer
20:08:18, 24 Feb.	(261026.130000) PPP LCP Receive Configuration ACK
20:08:18, 24 Feb.	(261026.120000) PPP LCP Send Configuration Request
20:08:18, 24 Feb.	(261026.120000) PPP LCP Receive Configuration Reject
20:08:18, 24 Feb.	(261026.120000) PPP LCP Send Configuration ACK
20:08:18, 24 Feb.	(261026.120000) PPP LCP Receive Configuration Request
20:08:18, 24 Feb.	(261026.110000) PPP LCP Send Configuration Request
20:07:29, 24 Feb.	(260976.500000) PTM over DSL is up
20:05:29, 24 Feb.	(260856.770000) PTM over DSL is down after 3 minutes uptime
20:05:29, 24 Feb.	(260856.760000) PPPoE is down after 2 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
20:05:26, 24 Feb.	(260854.050000) PPP LCP Send Termination Request [User request]
20:02:55, 24 Feb.	(260702.740000) WAN operating mode is VDSL
20:02:55, 24 Feb.	(260702.740000) Last WAN operating mode was VDSL
20:02:54, 24 Feb.	(260701.500000) PPP IPCP Receive Configuration ACK
20:02:53, 24 Feb.	(260701.490000) PPP IPCP Send Configuration Request
20:02:53, 24 Feb.	(260701.480000) PPP IPCP Receive Configuration NAK
20:02:53, 24 Feb.	(260701.480000) PPP IPCP Send Configuration ACK
20:02:53, 24 Feb.	(260701.480000) PPP IPCP Receive Configuration Request
20:02:53, 24 Feb.	(260701.480000) PPP IPCP Send Configuration Request
20:02:52, 24 Feb.	(260700.390000) PPPoE is up -​ Down Rate=56173Kbps, Up Rate=7920Kbps; SNR Margin Down=3.3dB, Up=6.0dB
20:02:52, 24 Feb.	(260700.380000) CHAP authentication successful
20:02:52, 24 Feb.	(260700.320000) CHAP Receive Challenge
20:02:52, 24 Feb.	(260700.320000) Starting CHAP authentication with peer
20:02:52, 24 Feb.	(260700.320000) PPP LCP Receive Configuration ACK
20:02:52, 24 Feb.	(260700.310000) PPP LCP Send Configuration Request
20:02:52, 24 Feb.	(260700.310000) PPP LCP Receive Configuration Reject
20:02:52, 24 Feb.	(260700.310000) PPP LCP Send Configuration ACK
20:02:52, 24 Feb.	(260700.300000) PPP LCP Receive Configuration Request
20:02:52, 24 Feb.	(260700.300000) PPP LCP Send Configuration Request
20:02:03, 24 Feb.	(260650.760000) PTM over DSL is up
20:00:06, 24 Feb.	(260534.050000) PTM over DSL is down after 40 minutes uptime
20:00:06, 24 Feb.	(260534.050000) PPPoE is down after 39 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
20:00:03, 24 Feb.	(260531.350000) PPP LCP Send Termination Request [User request]
19:20:06, 24 Feb.	(258134.140000) WAN operating mode is VDSL
19:20:06, 24 Feb.	(258134.140000) Last WAN operating mode was VDSL
19:20:05, 24 Feb.	(258132.760000) PPP IPCP Receive Configuration ACK
19:20:05, 24 Feb.	(258132.750000) PPP IPCP Send Configuration Request
19:20:05, 24 Feb.	(258132.740000) PPP IPCP Receive Configuration NAK
19:20:05, 24 Feb.	(258132.740000) PPP IPCP Send Configuration ACK
19:20:05, 24 Feb.	(258132.740000) PPP IPCP Receive Configuration Request
19:20:05, 24 Feb.	(258132.740000) PPP IPCP Send Configuration Request
19:20:04, 24 Feb.	(258131.540000) PPPoE is up -​ Down Rate=56270Kbps, Up Rate=7940Kbps; SNR Margin Down=3.3dB, Up=6.0dB
19:20:04, 24 Feb.	(258131.520000) CHAP authentication successful
19:20:03, 24 Feb.	(258131.460000) CHAP Receive Challenge
19:20:03, 24 Feb.	(258131.460000) Starting CHAP authentication with peer
19:20:03, 24 Feb.	(258131.460000) PPP LCP Receive Configuration ACK
19:20:03, 24 Feb.	(258131.450000) PPP LCP Send Configuration Request
19:20:03, 24 Feb.	(258131.450000) PPP LCP Receive Configuration Reject
19:20:03, 24 Feb.	(258131.450000) PPP LCP Send Configuration ACK
19:20:03, 24 Feb.	(258131.440000) PPP LCP Receive Configuration Request
19:20:03, 24 Feb.	(258131.440000) PPP LCP Send Configuration Request
19:19:13, 24 Feb.	(258081.480000) PTM over DSL is up
19:17:13, 24 Feb.	(257960.960000) PTM over DSL is down after 197 minutes uptime
19:17:13, 24 Feb.	(257960.950000) PPPoE is down after 196 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
19:17:10, 24 Feb.	(257958.100000) PPP LCP Send Termination Request [User request]
16:00:33, 24 Feb.	(246160.800000) WAN operating mode is VDSL
16:00:33, 24 Feb.	(246160.800000) Last WAN operating mode was VDSL
16:00:31, 24 Feb.	(246159.470000) PPP IPCP Receive Configuration ACK
16:00:31, 24 Feb.	(246159.460000) PPP IPCP Send Configuration Request
16:00:31, 24 Feb.	(246159.450000) PPP IPCP Receive Configuration NAK
16:00:31, 24 Feb.	(246159.450000) PPP IPCP Send Configuration ACK
16:00:31, 24 Feb.	(246159.450000) PPP IPCP Receive Configuration Request
16:00:31, 24 Feb.	(246159.440000) PPP IPCP Send Configuration Request
16:00:30, 24 Feb.	(246158.290000) PPPoE is up -​ Down Rate=56568Kbps, Up Rate=7912Kbps; SNR Margin Down=3.4dB, Up=6.0dB
16:00:30, 24 Feb.	(246158.280000) CHAP authentication successful
16:00:30, 24 Feb.	(246158.170000) CHAP Receive Challenge
16:00:30, 24 Feb.	(246158.170000) Starting CHAP authentication with peer

Moderator's note by Mike (Mav): Post released from Spam Filter.

[#13]

Hi @rgouther,

I've popped some test results below for you to look at:

The connection log show it's definitely dropping, although it always seems isolated to evening time. I think the best bet is a new router you've requested, so I've ordered this out to you. After that it's probably looking like a visit being booked, and if it gets to this I'd suggest a PM appointment to see if they can catch the drops as they're happening. 

[#14]

Hi,

The drops mainly happen when the connection is in use either through streaming or gaming this is why these are appearing at times you'd expect it to be in use heavily.

I will try a new router and assess the situation after this.

Thanks for your response on this.

[#15]

I had another topic about my connection and was kindly given the following graphic to look at regards my dropouts. It appeared to be some sort of regular pattern of happening early evening and on through the night - tapering off for the daytime and beginning again at night.

So.... I kept a close eye on the connection tonight and I'm at a loss to explain this! Check out the drops below, what could possibly even be causing this to happen so regularly? It wasn't even staying connected for five whole minutes between 7 and half 7.

19:36:45, 27 Feb.	(518325.810000) WAN operating mode is VDSL
19:36:45, 27 Feb.	(518325.810000) Last WAN operating mode was VDSL
19:36:44, 27 Feb.	(518324.430000) PPP IPCP Receive Configuration ACK
19:36:44, 27 Feb.	(518324.430000) PPP IPCP Send Configuration Request
19:36:44, 27 Feb.	(518324.420000) PPP IPCP Receive Configuration NAK
19:36:44, 27 Feb.	(518324.420000) PPP IPCP Send Configuration ACK
19:36:44, 27 Feb.	(518324.410000) PPP IPCP Receive Configuration Request
19:36:44, 27 Feb.	(518324.400000) PPP IPCP Send Configuration Request
19:36:43, 27 Feb.	(518323.220000) PPPoE is up -​ Down Rate=55734Kbps, Up Rate=7940Kbps; SNR Margin Down=3.4dB, Up=6.0dB
19:36:43, 27 Feb.	(518323.200000) CHAP authentication successful
19:36:43, 27 Feb.	(518323.140000) CHAP Receive Challenge
19:36:43, 27 Feb.	(518323.140000) Starting CHAP authentication with peer
19:36:43, 27 Feb.	(518323.140000) PPP LCP Receive Configuration ACK
19:36:43, 27 Feb.	(518323.130000) PPP LCP Send Configuration Request
19:36:43, 27 Feb.	(518323.130000) PPP LCP Receive Configuration Reject
19:36:43, 27 Feb.	(518323.130000) PPP LCP Send Configuration ACK
19:36:43, 27 Feb.	(518323.120000) PPP LCP Receive Configuration Request
19:36:43, 27 Feb.	(518323.120000) PPP LCP Send Configuration Request
19:35:53, 27 Feb.	(518273.110000) PTM over DSL is up
19:33:52, 27 Feb.	(518152.710000) PTM over DSL is down after 6 minutes uptime
19:33:52, 27 Feb.	(518152.710000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
19:33:50, 27 Feb.	(518149.900000) PPP LCP Send Termination Request [User request]
19:28:24, 27 Feb.	(517824.020000) WAN operating mode is VDSL
19:28:24, 27 Feb.	(517824.020000) Last WAN operating mode was VDSL
19:28:22, 27 Feb.	(517822.610000) PPP IPCP Receive Configuration ACK
19:28:22, 27 Feb.	(517822.600000) PPP IPCP Send Configuration Request
19:28:22, 27 Feb.	(517822.600000) PPP IPCP Receive Configuration NAK
19:28:22, 27 Feb.	(517822.590000) PPP IPCP Send Configuration ACK
19:28:22, 27 Feb.	(517822.590000) PPP IPCP Receive Configuration Request
19:28:22, 27 Feb.	(517822.590000) PPP IPCP Send Configuration Request
19:28:21, 27 Feb.	(517821.360000) PPPoE is up -​ Down Rate=56255Kbps, Up Rate=8019Kbps; SNR Margin Down=3.3dB, Up=6.0dB
19:28:21, 27 Feb.	(517821.340000) CHAP authentication successful
19:28:21, 27 Feb.	(517821.270000) CHAP Receive Challenge
19:28:21, 27 Feb.	(517821.270000) Starting CHAP authentication with peer
19:28:21, 27 Feb.	(517821.270000) PPP LCP Receive Configuration ACK
19:28:21, 27 Feb.	(517821.260000) PPP LCP Send Configuration Request
19:28:21, 27 Feb.	(517821.260000) PPP LCP Receive Configuration Reject
19:28:21, 27 Feb.	(517821.260000) PPP LCP Send Configuration ACK
19:28:21, 27 Feb.	(517821.260000) PPP LCP Receive Configuration Request
19:28:21, 27 Feb.	(517821.250000) PPP LCP Send Configuration Request
19:27:31, 27 Feb.	(517771.110000) PTM over DSL is up
19:25:31, 27 Feb.	(517651.520000) PTM over DSL is down after 3 minutes uptime
19:25:31, 27 Feb.	(517651.520000) PPPoE is down after 2 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
19:25:28, 27 Feb.	(517648.660000) PPP LCP Send Termination Request [User request]
19:23:08, 27 Feb.	(517508.380000) WAN operating mode is VDSL
19:23:08, 27 Feb.	(517508.380000) Last WAN operating mode was VDSL
19:23:07, 27 Feb.	(517506.940000) PPP IPCP Receive Configuration ACK
19:23:07, 27 Feb.	(517506.940000) PPP IPCP Send Configuration Request
19:23:07, 27 Feb.	(517506.930000) PPP IPCP Receive Configuration NAK
19:23:07, 27 Feb.	(517506.920000) PPP IPCP Send Configuration ACK
19:23:07, 27 Feb.	(517506.920000) PPP IPCP Receive Configuration Request
19:23:07, 27 Feb.	(517506.920000) PPP IPCP Send Configuration Request
19:23:05, 27 Feb.	(517505.670000) PPPoE is up -​ Down Rate=55856Kbps, Up Rate=7972Kbps; SNR Margin Down=3.3dB, Up=6.0dB
19:23:05, 27 Feb.	(517505.660000) CHAP authentication successful
19:23:05, 27 Feb.	(517505.570000) CHAP Receive Challenge
19:23:05, 27 Feb.	(517505.570000) Starting CHAP authentication with peer
19:23:05, 27 Feb.	(517505.570000) PPP LCP Receive Configuration ACK
19:23:05, 27 Feb.	(517505.560000) PPP LCP Send Configuration Request
19:23:05, 27 Feb.	(517505.560000) PPP LCP Receive Configuration Reject
19:23:05, 27 Feb.	(517505.560000) PPP LCP Send Configuration ACK
19:23:05, 27 Feb.	(517505.550000) PPP LCP Receive Configuration Request
19:23:05, 27 Feb.	(517505.550000) PPP LCP Send Configuration Request
19:22:15, 27 Feb.	(517455.380000) PTM over DSL is up
19:20:18, 27 Feb.	(517338.800000) PTM over DSL is down after 8 minutes uptime
19:20:18, 27 Feb.	(517338.800000) PPPoE is down after 7 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
19:20:16, 27 Feb.	(517335.940000) PPP LCP Send Termination Request [User request]
19:12:37, 27 Feb.	(516877.100000) WAN operating mode is VDSL
19:12:37, 27 Feb.	(516877.100000) Last WAN operating mode was VDSL
19:12:35, 27 Feb.	(516875.690000) PPP IPCP Receive Configuration ACK
19:12:35, 27 Feb.	(516875.680000) PPP IPCP Send Configuration Request
19:12:35, 27 Feb.	(516875.680000) PPP IPCP Receive Configuration NAK
19:12:35, 27 Feb.	(516875.670000) PPP IPCP Send Configuration ACK
19:12:35, 27 Feb.	(516875.670000) PPP IPCP Receive Configuration Request
19:12:35, 27 Feb.	(516875.670000) PPP IPCP Send Configuration Request
19:12:34, 27 Feb.	(516874.460000) PPPoE is up -​ Down Rate=56227Kbps, Up Rate=8027Kbps; SNR Margin Down=3.4dB, Up=6.0dB
19:12:34, 27 Feb.	(516874.450000) CHAP authentication successful
19:12:34, 27 Feb.	(516874.370000) CHAP Receive Challenge
19:12:34, 27 Feb.	(516874.370000) Starting CHAP authentication with peer
19:12:34, 27 Feb.	(516874.360000) PPP LCP Receive Configuration ACK
19:12:34, 27 Feb.	(516874.360000) PPP LCP Send Configuration Request
19:12:34, 27 Feb.	(516874.350000) PPP LCP Receive Configuration Reject
19:12:34, 27 Feb.	(516874.350000) PPP LCP Send Configuration ACK
19:12:34, 27 Feb.	(516874.350000) PPP LCP Receive Configuration Request
19:12:34, 27 Feb.	(516874.350000) PPP LCP Send Configuration Request
19:11:44, 27 Feb.	(516824.250000) PTM over DSL is up
19:09:43, 27 Feb.	(516703.700000) PTM over DSL is down after 2 minutes uptime
19:09:43, 27 Feb.	(516703.690000) PPPoE is down after 1 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
19:09:40, 27 Feb.	(516700.770000) PPP LCP Send Termination Request [User request]
19:07:56, 27 Feb.	(516598.250000) WAN operating mode is VDSL
19:07:56, 27 Feb.	(516598.250000) Last WAN operating mode was VDSL
19:07:55, 27 Feb.	(516596.840000) PPP IPCP Receive Configuration ACK
19:07:55, 27 Feb.	(516596.840000) PPP IPCP Send Configuration Request
19:07:55, 27 Feb.	(516596.830000) PPP IPCP Receive Configuration NAK
19:07:55, 27 Feb.	(516596.830000) PPP IPCP Send Configuration ACK
19:07:55, 27 Feb.	(516596.820000) PPP IPCP Receive Configuration Request
19:07:55, 27 Feb.	(516596.820000) PPP IPCP Send Configuration Request
19:07:54, 27 Feb.	(516595.610000) PPPoE is up -​ Down Rate=55856Kbps, Up Rate=7956Kbps; SNR Margin Down=3.3dB, Up=6.1dB
19:07:54, 27 Feb.	(516595.600000) CHAP authentication successful
19:07:54, 27 Feb.	(516595.550000) CHAP Receive Challenge
19:07:54, 27 Feb.	(516595.550000) Starting CHAP authentication with peer

19:07:54, 27 Feb.	(516595.550000) PPP LCP Receive Configuration ACK
19:07:54, 27 Feb.	(516595.540000) PPP LCP Send Configuration Request
19:07:54, 27 Feb.	(516595.540000) PPP LCP Receive Configuration Reject
19:07:54, 27 Feb.	(516595.540000) PPP LCP Send Configuration ACK
19:07:53, 27 Feb.	(516595.530000) PPP LCP Receive Configuration Request
19:07:53, 27 Feb.	(516595.530000) PPP LCP Send Configuration Request
19:07:03, 27 Feb.	(516545.480000) PTM over DSL is up
19:05:05, 27 Feb.	(516426.960000) PTM over DSL is down after 1396 minutes uptime
19:05:05, 27 Feb.	(516426.960000) PPPoE is down after 1395 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]