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Fibre connection dropped over 100 times in the last 18 hours!

Community Veteran
Posts: 5,549
Thanks: 1,497
Fixes: 35
Registered: ‎16-10-2014

Fibre connection dropped over 100 times in the last 18 hours!

According to my logs the connection to my second interface is dropping repeatedly. In the space of about 18 hours has in fact dropped out over 110 times assuming my interpretation of my syslog output is correct.

I’ve done an extended test via the BT Speed Test site and raised a ticket but this issue continues to plague me and needs to be sorted. I have two fibre lines for a reason and this issue really isn't helping.

I can upload a file from the syslog server if this will help.

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,359
Thanks: 973
Fixes: 186
Registered: ‎25-03-2015

Re: Fibre connection dropped over 100 times in the last 18 hours!

It does seem to be dropping quite a bit...

 

Our suppliers have requested we book an engineer visit for you, so I've updated this on the ticket for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Community Veteran
Posts: 5,549
Thanks: 1,497
Fixes: 35
Registered: ‎16-10-2014

Re: Fibre connection dropped over 100 times in the last 18 hours!

@HarryB - Thanks for that, and ticket updated.

Plusnet Help Team
Plusnet Help Team
Posts: 4,359
Thanks: 973
Fixes: 186
Registered: ‎25-03-2015

Re: Fibre connection dropped over 100 times in the last 18 hours!

Appointment booked and confirmation sent Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Community Veteran
Posts: 5,549
Thanks: 1,497
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Registered: ‎16-10-2014

Re: Fibre connection dropped over 100 times in the last 18 hours!

Engineer's is here as I type this, he has witnessed the fault but I can see the ? over his head.

Community Veteran
Posts: 5,549
Thanks: 1,497
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Registered: ‎16-10-2014

Re: Fibre connection dropped over 100 times in the last 18 hours!

He's went off to the exchange over an hour ago and has just returned having changed the port, so we're waiting on the profile etc, to be ported over.

This will hopefully see an end to this, as it's been on and off for months now.

 

Community Veteran
Posts: 5,549
Thanks: 1,497
Fixes: 35
Registered: ‎16-10-2014

Re: Fibre connection dropped over 100 times in the last 18 hours!

Sorted, or I hope it's sorted.

WAN2-Sync.png

It's now a waiting game; but who is going to win!

Plusnet Help Team
Plusnet Help Team
Posts: 4,359
Thanks: 973
Fixes: 186
Registered: ‎25-03-2015

Re: Fibre connection dropped over 100 times in the last 18 hours!

Glad to hear the engineer has fixed the dropping connection, thanks for letting us know.

 

Hopefully it stays fixed now Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team