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Fibre connection down already

Studio_Two
Grafter
Posts: 106
Registered: 30-07-2007

Fibre connection down already

Hi,
I've only been on FTTC for a few months, but already it has failed. The DSL light is out on the modem. I'm waiting  for an engineer appointment to be arranged.
Is it worth borrowing a modem from elsewhere and testing that out? Are these modems reliable? I can't see what else could be wrong that might require the engineer to visit my home.
Any advice is much welcome.

Regards,
Stephen
18 REPLIES
Community Veteran
Posts: 3,366
Thanks: 15
Registered: 06-04-2007

Re: Fibre connection down already

Ask you neighbours if they or anybody else near you is also having problems either right now of very recently?
Open up the filtered faceplate and connect your modem to the master socket to rule out the problem being due to the internal phone wiring in your house.
Yes it is worth trying a different modem, it is not likely to be the problem, but it should be ruled out.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Starmans
Grafter
Posts: 82
Thanks: 3
Registered: 03-03-2015

Re: Fibre connection down already

Is the DSL light not flashing at all? It should be lit and stable when connected but flashing while attempting to connect which is should retry every few minutes if it fails.
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Fibre connection down already

I can see we're in the process of booking a appointment for tomorrow afternoon for you.
Let us know if you have any issues after that,
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Studio_Two
Grafter
Posts: 106
Registered: 30-07-2007

Re: Fibre connection down already

Quote from: Starmans
Is the DSL light not flashing at all? It should be lit and stable when connected but flashing while attempting to connect which is should retry every few minutes if it fails.

No, it never flashes at all. Permanently OFF.

Regards,
Stephen
Studio_Two
Grafter
Posts: 106
Registered: 30-07-2007

Re: Fibre connection down already

Quote from: godsell4
Open up the filtered faceplate and connect your modem to the master socket to rule out the problem being due to the internal phone wiring in your house.

Thanks,
I'll have a look this evening.

Regards,
Stephen
Studio_Two
Grafter
Posts: 106
Registered: 30-07-2007

Re: Fibre connection down already

Quote from: Matthew
I can see we're in the process of booking a appointment for tomorrow afternoon for you.

Hi.
The ticket status says the fault is back "in testing". Not sure what that means.
How much notice will I get if an appointment is booked? I have heard nothing as of yet, and will need to arrange to come out of work early.

Regards,
Stephen
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Fibre connection down already

It's been confirmed for tomorrow afternoon between 1pm and 6pm.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Studio_Two
Grafter
Posts: 106
Registered: 30-07-2007

Re: Fibre connection down already

Engineer has gone, but still no Broadband. DSL light is most definitely still OFF.
Very disappointing. Apparently, it should sync within 20 minutes, but he was on site for 2 hours.
dick:quote
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Fibre connection down already

He's not passed the job back and he's raised a task from what I can see as the spare ports in the cabinet are faulty.
Let me check this for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Studio_Two
Grafter
Posts: 106
Registered: 30-07-2007

Re: Fibre connection down already

Matthew, I would appreciate that. My parents sat in for me, so I couldn't speak to him directly.
Regards, Stephen.
dick:quote
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Fibre connection down already

A engineers due to go out tomorrow to resolve the port issue.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Studio_Two
Grafter
Posts: 106
Registered: 30-07-2007

Re: Fibre connection down already

Thanks Matthew,
Presumably they won't require access to my home?
dick:quote
Studio_Two
Grafter
Posts: 106
Registered: 30-07-2007

Re: Fibre connection down already

Attn moderator: It's kinda hard to quote less than a single line.
Moderator
Moderator
Posts: 26,176
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Registered: 14-04-2007

Re: Fibre connection down already

As the rule says you shouldn't be quoting anything from the immediately preceding post.

Customer and Forum Moderator.