Fibre connection down already
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Fibre connection down already
09-06-2015 8:46 AM
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I've only been on FTTC for a few months, but already it has failed. The DSL light is out on the modem. I'm waiting for an engineer appointment to be arranged.
Is it worth borrowing a modem from elsewhere and testing that out? Are these modems reliable? I can't see what else could be wrong that might require the engineer to visit my home.
Any advice is much welcome.
Regards,
Stephen
Re: Fibre connection down already
09-06-2015 8:57 AM
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Open up the filtered faceplate and connect your modem to the master socket to rule out the problem being due to the internal phone wiring in your house.
Yes it is worth trying a different modem, it is not likely to be the problem, but it should be ruled out.
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Re: Fibre connection down already
09-06-2015 1:04 PM
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Re: Fibre connection down already
09-06-2015 3:20 PM
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Re: Fibre connection down already
09-06-2015 4:24 PM
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Quote from: Starmans Is the DSL light not flashing at all? It should be lit and stable when connected but flashing while attempting to connect which is should retry every few minutes if it fails.
No, it never flashes at all. Permanently OFF.
Regards,
Stephen
Re: Fibre connection down already
09-06-2015 4:25 PM
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Quote from: godsell4 Open up the filtered faceplate and connect your modem to the master socket to rule out the problem being due to the internal phone wiring in your house.
Thanks,
I'll have a look this evening.
Regards,
Stephen
Re: Fibre connection down already
09-06-2015 4:27 PM
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Quote from: Matthew I can see we're in the process of booking a appointment for tomorrow afternoon for you.
Hi.
The ticket status says the fault is back "in testing". Not sure what that means.
How much notice will I get if an appointment is booked? I have heard nothing as of yet, and will need to arrange to come out of work early.
Regards,
Stephen
Re: Fibre connection down already
09-06-2015 4:31 PM
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Re: Fibre connection down already
10-06-2015 5:49 PM
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Very disappointing. Apparently, it should sync within 20 minutes, but he was on site for 2 hours.
dick:quote
Re: Fibre connection down already
10-06-2015 5:52 PM
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Re: Fibre connection down already
10-06-2015 6:01 PM
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Regards, Stephen.
dick:quote
Re: Fibre connection down already
10-06-2015 7:10 PM
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Re: Fibre connection down already
10-06-2015 8:09 PM
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Presumably they won't require access to my home?
dick:quote
Re: Fibre connection down already
10-06-2015 8:26 PM
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Re: Fibre connection down already
10-06-2015 8:33 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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