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Fibre broadband

wrenny1
Newbie
Posts: 1
Registered: 07-11-2016

Fibre broadband

My fibre broadband keeps dropping out, and I'm really getting [-Censored-]ed off with it. I have tried phoning but always kept hanging on with no one answering.its getting to the stage where I will go to another provider.I hope someone from this company picks this up and sorts out the problem.
1 REPLY
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Fibre broadband

Hi @wrenny1

Your most recent radius log:

image1478526718403

Are you having problems on a wired or a wireless connection?

 

At the moment it seems that the connection seems ok right up to the socket, there aren't any physical dropouts. It seems more likely that the wireless signal is poor. From here it may be worth looking into changing your wireless channel (info on how to do that can be found here).

 

It'd be a case of trial and erroring different channels, to see if one proves to be more reliable.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet