Fibre broadband today?
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Fibre broadband today?
26-10-2017 11:04 AM
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Tia
Re: Fibre broadband today?
26-10-2017 11:28 AM
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Hi there,
It can take up to midnight for it to kick in, but on the day mine went live it was about 5.30pm-ish.
Growing old is inevitable...But growing up is optional.
Re: Fibre broadband today?
26-10-2017 2:03 PM
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Hello there and welcome to the community forums.
I'm sorry to say but our suppliers have delayed your upgrade due to engineer availability in your area. Apologies that this wasn't communicated out to you.
Your safe is plug your new router in now and when the change happens on the new date of the 3rd November, you should be on fibre automatically.
You'll receive an automated email in the early hours of the morning, but the actual work should be completed at some point during the daytime.
Sorry for any disappointment caused.
Re: Fibre broadband today?
26-10-2017 2:57 PM
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Re: Fibre broadband today?
26-10-2017 3:10 PM
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Many apologies for the inconvenience caused and for the lack of comms.
I will not be charged for the package change until it is actually upgraded on the 3rd November.
That's correct.
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