Fibre broadband speed much slower than guaranteed minimum

[#1]

Hi, I have unlimited fibre broadband, and my minimum download speed should be around 22 mbs but my broadband is currently at 5.8 mbs, and has been like this for the last few days! I understand the difficulties with the covid-19 outbreak but I’m still required to work from home but having extreme difficulties with the current download speeds. Any time you take to look into and rectify this will be greatly appreciated.

Kind regards

[#2]

Thanks for getting touch @Rhys2409, I'm sorry for the issues you're having.

Testing your line shows a potential fault being picked up. Please ensure you have completed the the troubleshooting here and are currently connected to your test socket as shown here.

If the issue then persists, can you log a fault here and drop us a message on here once done so we can progress it for you.