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Fibre broadband speed dropping

Posts: 1
Registered: ‎11-10-2017

Fibre broadband speed dropping

Appears this happens a lot.

My initial speed on installation was 42mbs and I was very pleased with this.

I noticed that pretty much everyday the connection drops but comes back on within minutes, ok I was informed it would for the first week but not after three months?

Have been doing speed checks and am now at 23mbs even though it says that my minimum speed should be 32.7 mbs.

Why would it drop from the initial 42mbs

Plusnet Help Team
Plusnet Help Team
Posts: 13,845
Thanks: 275
Fixes: 79
Registered: ‎27-04-2007

Re: Fibre broadband speed dropping

Hi Graham, 


I've just been looking at this and line test aren't reflecting the problems you've mentioned. 


With that in mind it would be a good idea to rule out WiFi as the next step, can you run a test over a LAN connection to the router please?



If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team