Fibre broadband speed drop
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- Re: Fibre broadband speed drop
Fibre broadband speed drop
04-09-2015 11:53 AM
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Recently I found my speeds a little sluggish so re-checked and now find I top out around 36mb/ps at best, but often drifts to low 30's.
Upload has remained constant at around 16mb/ps
I paid for 40mb/ps account, so why can I not at least achieve that now ?
Thanks.
Re: Fibre broadband speed drop
04-09-2015 2:22 PM
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http://speedtest.btwholesale.com
Re: Fibre broadband speed drop
05-09-2015 11:47 AM
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Thanks.
Re: Fibre broadband speed drop
05-09-2015 12:55 PM
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Re: Fibre broadband speed drop
07-09-2015 10:21 AM
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Re: Fibre broadband speed drop
07-09-2015 4:33 PM
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At the moment your getting the correct speeds so there isn't anything further we can do.
If your wanting to get back to speeds above 40mbps you'd have to upgrade to our Fibre Extra package.
Re: Fibre broadband speed drop
07-09-2015 5:07 PM
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Re: Fibre broadband speed drop
07-09-2015 8:30 PM
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My connection is extremely slow and I can barely get the internet, I have tried the ookla speed test yesterday and today and these are my results.
6/9/15--Download:0.06 Upload:0.24 Ping:183
It then worsened today:
7/9/15--Download:0.02 Upload:0.15 Ping:127
Please could you reset my internet or do something please, as I am not great with technology and have a phobia of going on the phone.
Thank you.
Re: Fibre broadband speed drop
07-09-2015 9:29 PM
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I myself have a ticket logged as I was getting 78mbs then my ip profile changed over night to 50 but according to plus net because the speed range that they supply is between 40-70 my speed would need to drop below 20% of 40mbs before they would class it as a fault never mind the 28mbs I've already lost.
I was receiving a solid stable 78meg for over a year.
Seems to me that something is not right and I refuse to pay for a downgrade without a good reason why.
Re: Fibre broadband speed drop
08-09-2015 8:46 AM
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Hi
Please follow the instructions at http://community.plus.net/library/broadband/broadband-faults-guide-i-have-a-fault/ to log a fault.
Re: Fibre broadband speed drop
08-09-2015 9:17 AM
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Quote from: Stronghold Not sure if you will get much help on this matter.
I myself have a ticket logged as I was getting 78mbs then my ip profile changed over night to 50 but according to plus net because the speed range that they supply is between 40-70 my speed would need to drop below 20% of 40mbs before they would class it as a fault never mind the 28mbs I've already lost.
I was receiving a solid stable 78meg for over a year.
Seems to me that something is not right and I refuse to pay for a downgrade without a good reason why.
I posted an identical problem this morning (http://community.plus.net/forum/index.php/topic,143543.0.html
There is far too much wriggle room for BT to declare a good line when its clearly not functioning anything like as fast as before. My line worked perfectly for over a year and is now dramatically slowing down. Is it due to more people using the system and BT having to control bandwidth?
I'm now outside of my 2 year agreement and starting to wonder if changing ISP might make a difference?
Re: Fibre broadband speed drop
08-09-2015 12:11 PM
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I spoke to a rep from BT today who insisted that speeds in my area are much higher with infinity 2, so I will be asking a few people around town to get an idea of what people are really getting before I decide if I will end my 4 year run with plus net.
Just wrong that they can get away with such a poor fault range and I'm not paying for that kind of service.
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