cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre broadband - slow speeds

duncum
Dabbler
Posts: 15
Registered: ‎25-04-2009

Fibre broadband - slow speeds

I notice that I am having problems with low speeds. Opening web pages are very slow and down loading e-mails. Could some please check if all ok. Just carried out speed test only seeing 7 Mbps downloads

 

Problem not fixed just tried to add BT speed test results today still showing 7 Mbps downloads

 

 

12 REPLIES
duncum
Dabbler
Posts: 15
Registered: ‎25-04-2009

Re: Fibre broadband - slow speeds

BT Speed Test Results

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Fibre broadband - slow speeds

Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Fibre broadband - slow speeds

It's not dropping out a lot and the sync speeds are good. Everything on our side is set correctly too.

 

Testing the line is reporting an issue though, I can see you've reported a fault. We'll get that picked up asap.

 

 
Test Outcome Fail
Test Outcome Code GTC_FTTC_SERVICE_1624
Description Impairment in copper joint detected most likely close to customer premises. Please continue to submit a trouble report.
Main Fault Location CA
Sync Status In Sync
Downstream Speed 66.9 Mbps
Upstream Speed 20.0 Mbps
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
duncum
Dabbler
Posts: 15
Registered: ‎25-04-2009

Re: Fibre broadband - slow speeds

Thanks, All I need is BT engineer to look at the line speed has been bad since Saturday, maybe I can get a refund/credit on the lack of service from CS

Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Fibre broadband - slow speeds

Speed issues aren't something we generally refund for as the service is still working, albeit at a slower speed. Lets get the fault sorted and then see how long it took, we can look at a gesture of goodwill if applicable at that point.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
duncum
Dabbler
Posts: 15
Registered: ‎25-04-2009

Re: Fibre broadband - slow speeds

Do you have a time frame when the fault can be looked at by the engineer and repaired?

 

Thanks

 

Simon

duncum
Dabbler
Posts: 15
Registered: ‎25-04-2009

Re: Fibre broadband - slow speeds

Hi, Can you please update me when I can expect the fault on my line to be repaired?

 

 

 

Thanks

 

Simon

Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Fibre broadband - slow speeds

We're going to need to book an appointment, if you can reply to the fault ticket here with your availability I'll get that booked in and confirmed asap.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
duncum
Dabbler
Posts: 15
Registered: ‎25-04-2009

Re: Fibre broadband - slow speeds

Hi Chris,

 

I rebooted the system and just check the line and all is working ok!!

 

 So need to book a engineer at present, I will keep a eye on the line speed

 

Thanks

 

 

 

 

Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Fibre broadband - slow speeds

No problem, I'll pass the fault ticket back to you and it'll remain open for 14 days to allow you to monitor, If you have any problems just reply to it and we'll pick it up.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Fibre broadband - slow speeds

Ignore the above, I can see you've closed the fault off.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
duncum
Dabbler
Posts: 15
Registered: ‎25-04-2009

Re: Fibre broadband - slow speeds

I forgot that I could leave the ticket open for 14 days, If the fault occurs again I will raise a new ticket.

 

Thanks again