Fibre broadband - slow speeds
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Fibre broadband - slow speeds
24-07-2016 9:59 AM - edited 25-07-2016 9:31 AM
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I notice that I am having problems with low speeds. Opening web pages are very slow and down loading e-mails. Could some please check if all ok. Just carried out speed test only seeing 7 Mbps downloads
Problem not fixed just tried to add BT speed test results today still showing 7 Mbps downloads
Re: Fibre broadband - slow speeds
25-07-2016 9:28 AM
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BT Speed Test Results
Re: Fibre broadband - slow speeds
25-07-2016 9:50 AM
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Re: Fibre broadband - slow speeds
25-07-2016 10:45 AM - edited 25-07-2016 10:45 AM
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It's not dropping out a lot and the sync speeds are good. Everything on our side is set correctly too.
Testing the line is reporting an issue though, I can see you've reported a fault. We'll get that picked up asap.
Test Outcome | Fail |
Test Outcome Code | GTC_FTTC_SERVICE_1624 |
Description | Impairment in copper joint detected most likely close to customer premises. Please continue to submit a trouble report. |
Main Fault Location | CA |
Sync Status | In Sync |
Downstream Speed | 66.9 Mbps |
Upstream Speed | 20.0 Mbps |
Re: Fibre broadband - slow speeds
25-07-2016 11:35 AM
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Thanks, All I need is BT engineer to look at the line speed has been bad since Saturday, maybe I can get a refund/credit on the lack of service from CS
Re: Fibre broadband - slow speeds
25-07-2016 11:40 AM
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Speed issues aren't something we generally refund for as the service is still working, albeit at a slower speed. Lets get the fault sorted and then see how long it took, we can look at a gesture of goodwill if applicable at that point.
Re: Fibre broadband - slow speeds
25-07-2016 5:19 PM
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Do you have a time frame when the fault can be looked at by the engineer and repaired?
Thanks
Simon
Re: Fibre broadband - slow speeds
27-07-2016 8:51 AM
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Hi, Can you please update me when I can expect the fault on my line to be repaired?
Thanks
Simon
Re: Fibre broadband - slow speeds
27-07-2016 11:44 AM
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We're going to need to book an appointment, if you can reply to the fault ticket here with your availability I'll get that booked in and confirmed asap.
Re: Fibre broadband - slow speeds
27-07-2016 12:35 PM - edited 27-07-2016 12:37 PM
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Hi Chris,
I rebooted the system and just check the line and all is working ok!!
So need to book a engineer at present, I will keep a eye on the line speed
Thanks
Re: Fibre broadband - slow speeds
27-07-2016 12:55 PM
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No problem, I'll pass the fault ticket back to you and it'll remain open for 14 days to allow you to monitor, If you have any problems just reply to it and we'll pick it up.
Re: Fibre broadband - slow speeds
27-07-2016 12:58 PM
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Ignore the above, I can see you've closed the fault off.
Re: Fibre broadband - slow speeds
27-07-2016 1:14 PM - edited 27-07-2016 1:14 PM
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I forgot that I could leave the ticket open for 14 days, If the fault occurs again I will raise a new ticket.
Thanks again
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