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Fibre broadband not working

Shazzyog1
Interested
Posts: 2
Registered: ‎09-04-2020

Fibre broadband not working

I am a new customer and it has not gone smoothly so far, I was connected on the 31st March but did not receive router for 3 days. I am a key worker working from home so this caused many issues and loss of 3 days at work. All good at first when router turned up but early hours of this morning have lost internet again and it has not come back on. I have called numerous times with no avail and emailed - it is now another days loss of working. It has now been down for 9 hours and have tried all fixes. I have orange light and red flashing broadband sign. What is going on with Plusnet !!!!!!
3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 28,143
Thanks: 6,083
Fixes: 1,430
Registered: ‎11-01-2008

Re: Fibre broadband not working


Moderators Note


This topic has been moved from ADSL Broadband to Fibre

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Shazzyog1
Interested
Posts: 2
Registered: ‎09-04-2020

Re: Fibre broadband not working

Could you please now answer - still no internet
WillF
Plusnet Help Team
Plusnet Help Team
Posts: 221
Thanks: 51
Fixes: 22
Registered: ‎31-03-2020

Re: Fibre broadband not working

Hi @Shazzyog1, I can see you have an active connection at the moment. If you need any further help, feel free to get back to me.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team