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Fibre broadband not guaranteed speed

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Newbie
Posts: 2
Thanks: 1
Registered: ‎05-05-2019

Fibre broadband not guaranteed speed

My contract is for a minimum 36mbps and it’s actually 6.2 download and 1.3 upload, slower than when it wasn’t fibre, this seems like just a way to make money, I’m about to renew my contract this needs sorting !
2 REPLIES 2
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All Star
Posts: 1,249
Thanks: 291
Fixes: 13
Registered: ‎28-02-2017

Re: Fibre broadband not guaranteed speed

@Ibaile2 

Are you testing on a wired of WiFi connection. For this type of query it needs to be wired.

 

Login to your PlusNet account and then go to

www.plus.net/help/broadband/how-to-test-your-broadband-speed/

 

Brian

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Plusnet Help Team
Plusnet Help Team
Posts: 122
Thanks: 7
Fixes: 3
Registered: ‎09-03-2020

Re: Fibre broadband not guaranteed speed

Hi @Ibaile2,

 

Thank you for taking your time to get in touch.

 

I am very sorry that you are having a problem with your internet connection. I have tested your service and I can see that your services are running slow. I have created a question on your member centre with the tests needed to be completed. You can view this on the following link. https://www.plus.net/wizard/?p=view_question&id=200451691

 

Kind regards,

 

Josh

 Josh Berriman
 Plusnet Help Team