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Fibre broadband keeps dropping

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Dabbler
Posts: 14
Thanks: 1
Registered: ‎17-10-2016

Fibre broadband keeps dropping

My broadband keeps dropping throughout the day and night. Doesn’t drop for long each time but is really annoying.
4 REPLIES 4
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Plusnet Help Team
Plusnet Help Team
Posts: 2,187
Thanks: 47
Fixes: 18
Registered: ‎24-07-2014

Re: Fibre broadband keeps dropping

I've checked your connection and can see a few drops on the line. Before we do anything else, can you try plugging the router into the master/test socket to see if you see if this improves the stability of your line?

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
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Dabbler
Posts: 14
Thanks: 1
Registered: ‎17-10-2016

Re: Fibre broadband keeps dropping

Hi
How do I connect to the test socket. I have a Openreach 5c master socket.
Dabbler
Posts: 14
Thanks: 1
Registered: ‎17-10-2016

Re: Fibre broadband keeps dropping

I have connected to the the test socket late on 17/04/20 and still keeps dropping.
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Plusnet Help Team
Plusnet Help Team
Posts: 215
Thanks: 51
Fixes: 21
Registered: ‎31-03-2020

Re: Fibre broadband keeps dropping

Hi @emzmc, thanks for getting back in touch. I tried to give you a ring but couldn't get through, I have sent you an email however. If you want to reply there or by dropping me a PM I can pick this back up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team